Director, Communications Head, Tech Ops & QA
Novartis - Parsippany, NJ

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The Head of Global Manufacturing (Tech Ops) / Quality Assurance (QA) Communications provides communication strategy and counsel to the leadership teams of these functions as well as the manufacturing site leadership teams. The role provides active project leadership in support of business objectives and change management initiatives that will help motivate associates and sustain a manufacturing site culture focused on quality and accountability. He/she is responsible for developing and implementing effective communications that are aligned with the Novartis Over the Counter (OTC) division and global communications plans. He/she also provides communication support for functions and site-wide events and campaigns.

Major Accountabilities
Develop and implement a communication strategy for the Tech ops/QA functions and manufacturing sites that delivers clear, consistent, and targeted messages to associates and external stakeholders.
• Develop and implement internal communication strategy to support Tech Ops/QA objectives, including change management and other major initiatives and change processes. Plan must be aligned with OTC global strategy and OTC Tech Ops/QA strategy.
• Design, implement and manage a communications structure to support the OTC manufacturing sites, using Lincoln as a pilot. This effort includes identifying resources to sustain the ongoing site work, such as:
o Managing site internal communication channels and content (e.g., intranet), ensuring consistent and high quality content and newsflow to all site stakeholders.
o Supporting, advising and coaching site heads and other senior-level leaders as well as be a respected interface between management and employees.
o Coordinating internal communication campaigns to support different projects for the sites – must be aligned with OTC Division and OTC Tech Ops/QA strategy.
o Develop communications that promote events targeted toward employee engagement at the sites.
• Ensure protection of Novartis reputation, support NEM communications relative to the manufacturing sites and be an active member of the Tech Ops/QA Leadership Team and communications network.
• Manage and oversee external communications, including stakeholder management with, for example, local institutions, local officials and/or media. Activities must be aligned OTC Communications.
Key Performance Indicators
Communications Effectiveness
• Develop and introduce communications strategy
• Tailors effective and timely communications that are tailored to the target audience
• Brings communication gaps and opportunities to the attention of leadership teams
• Ensures usage of appropriate communications channel, user feedback, etc.
Employee Satisfaction
• Results of employee survey and other measurement tools that indicate employee engagement as well as communications effectiveness level
Impact on the organisation: Drive and instill a quality matters culture within the division.
Increase employee engagement that will allow OTC associates to accept and facilitate change needed for short- and long-term growth of OTC business
Background
Education : Minimum Bachelor’s Degree; MBA preferable
Experience/Competencies: -10+ years in communications, preferably in a manufacturing setting; change management experience highly preferred
Minimum requirements
Background
Education : Minimum Bachelor’s Degree; MBA preferable
Experience/Competencies: -10+ years in communications, preferably in a manufacturing setting; change management experience highly preferred

Novartis - 21 months ago - save job - block
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Novartis AG, incorporated on February 29, 1996, is a Switzerland-based holding that, through its subsidiaries, is engaged in the research,...