Under the supervision of the VP, Independent Retail and Outbound Corridors the Director, Corporate Branches is responsible for the P&L accountability of all MoneyGram corporate branch operations in the United States and Canada. The position oversees a team of Managers and supervisors to directly manage groups of corporate branch locations dedicated to providing MoneyGram services and other ancillary products. The Director will build a team to centralized back office procedures to efficiently support the corporate stores. The position is responsible for driving store profitability through revenue generation and controlling operational expenses. Position can be located in Manhattan, NY or Dallas, TX
P&L responsibility for all corporate branch location in the US and Canada. Works with Senior Management to set, manage and ensure achievement of budgets
Works with the VP, Independent Retail and Outbound Corridors, to devise, set and manage the implementation of the corporate branch strategy. Strategies will be targeted to ensure optimal network coverage in synergy with the traditional agent model in the US and Canada.
Keeps abreast of all market and regional business developments and trends. Ensures that trends/changes in transaction levels are monitored and analyzed. Ensures the identification of solutions to capitalize on growth opportunities/minimize a fall in either profit or volume.
Takes responsibility for the set-up and ongoing successful operation of branch and back office infrastructure through relevant managers.
Works with all relevant partners to ensure operational, POS and other technical enhancements, efficiencies and cost savings.
Ensures that best practices are implemented and that internal controls, to include credit and cash management, are developed and reviewed on an ongoing basis to ensure the minimization of risk.
Ensures through the relevant parties that all specific compliance regulations are strictly adhered to.
Works with relevant personnel to identify and implement new products, synergistic with our target consumer groups, in order to maximize location traffic and revenue streams. Ensures the smooth introduction and promotion of any enhanced or new products.
Working with the marketing resources, ensures opportunities for marketing opportunities are identified to ensure that product/brand awareness with customers is maximized.
Identifies and pursues new business opportunities and partnerships on appropriate commercial terms to ensure maximum market penetration and transaction volumes.
Ensures the resolution of operational and other problems through the management of key personnel and liaison with the relevant regional and US teams.
Ensures full business policy and legal compliance with local, regional and international regulations governing MoneyGram's business guidelines. Manages the implications of any legislative changes.
Attends all retail management meetings contributing significantly to development and implementation of strategy
Ensures professional, well led and well motivated teams are developed/continue to develop and that skills and potential are fully utilized
Will ensure that roles and responsibilities are clearly defined and clear objectives and priorities are set in line with corporate goals. Will ensure that a ‘right first time and delivery to outcome and deadline’ culture is created and maintained within the team.
Will ensure that an ongoing audit of resources and skills is undertaken and that areas of weakness or defined resource gaps are addressed in a timely manner.
Skills and Experience Required:
Demonstrated experience of operating at a similar level of seniority - breadth of knowledge/experience at a senior level of operation will have encompassed retail network development, marketing/sales management, financial and risk analysis.
Knowledge/experience gained within retail financial services/money transfer highly desired.
Experience gained in IT, Operations, Logistics or Process Reengineering would be advantageous.
Experienced in relationship management - able to demonstrate through past experience, the ability to effectively deal with complex and sometimes difficult relationships at the highest level.
Extensive experience of managing budgets and taking responsibility for P&L. Comfortable with the review and analysis of financial information.
Extensive team management experience – to include recruitment, development and resolution of any performance issues.
Excellent negotiation skills – able to influence and persuade in decision making processes both internally and externally. Able to negotiate effective and financially sound contractual relationships.
Strong business acumen – able to identify and work with key business partners to maximize business results.
Excellent presentational skills - able to give a polished presentation in a variety of formats, informal and formal.
First class interpersonal skills – able to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders and direct reports who will largely be based remotely.
Computer literate - able to use Microsoft suite of packages.
Ability to work in a culturally diverse environment.
Fluency in written and spoken English.
Fluency with Spanish is highly preferred
Excellent project management skills. Ability to determine key priorities and manage outcomes to timeline.
Solution driven with the willingness and ability to implement innovative ideas to improve processes and procedures.
Ability to maintain reliable and consistent attendance and punctuality.
Ability and willingness to travel by car and air domestically. (10%)
4 year college or university degree in business, retail management, or related field is preferred.
Ability to commit to and demonstrate the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.
MoneyGram International, Inc. (MoneyGram) is a global payment services company. The Company’s products include global money transfers, money...