Director, Customer Relations
WEX Inc. 12 reviews - Antioch, TN

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Salary Grade: 31

Recruiter: Laila Sotoodeh

The Director, Customer Relations is responsible for growing, retaining and servicing the strategic and small business customer base. The Director contributes to the company vision of being the industry leader in customer service and directs the implementation of customer service initiatives and activities that support and enhance the organizational strategic plans and values. This position oversees the integration of new products, customers, programs and product enhancements into the Customer Relations arena and will be responsible for operations, staff, relationship and project/strategic management.

Key Accountabilities :

Direct the work of Managers and Team Leader

Create and monitor capacity plans and KPIs

Review strategic plan to create department operational plan and MBOs.

Analyze performance data for trends, potential problems and take corrective action.

Review budget and analyze processes to identify opportunities for improvements

Write effective Business Proposals, including cost analysis, benefits, risks, and opportunities.

Identify, implement, and track effectiveness of process or productivity improvements

Requirements :

Proven ability to successfully build and lead large teams.

Minimum of 5 - 7 years of increasingly responsible operations management experience


Customer Service Management/Account Management experience with high profile, complex

marquis relationships

Demonstrated project management capabilities

Results driven, action orientated and self-motivated

Superior critical thinking, problem solving and decision-making skills

Ability to be influential at all levels of the organization, leading stakeholders from various

business units to agreement.

Ability to leverage analytical abilities to guide decisions that mitigate risk and maximize growth

and revenue opportunities.

Strong business writing and communication skills

Solid technical writing abilities

Experience managing contracts and projects

Excellent time management, prioritization skills, goals setting, planning and work scheduling

Proven ability to manage external client or vendor relationships

Broad and deep knowledge of systems and business functions

Some travel may be required

Proven Organizational, Presentation and Project Management skills

About this company
12 reviews
WEX (formerly Wright Express) provides payment processing and information management services to commercial and government vehicle fleets...