Director, Customer Service
Help us continue to turn the cash automation world upside down.
If you think inside the box, you should stop reading this now… but if you love change and love helping customers change for the better, you will feel right at home at ARCA.
With our expanding growth we are seeking an experienced Director of Customer Service to join our team. This role will be responsible for end to end management of the post-sales customer experience including set-up, training, delivery, and post-sales follow-up. Seven years prior experience in the management of customer service is desired. The ideal candidate will have prior hands-on experience with electromechanical or kiosk type equipment preferable with integrated software.
The successful candidate will be energetic, mission-driven, self-directed and detail oriented. We are seeking someone who will enjoy, be challenged and appreciate this unique mission-critical opportunity. The successful candidate should also have outstanding written and verbal communication skills and strong interpersonal and relationship building skills with both internal and external clients. A bachelor’s degree in an area requiring exemplary communication skills is required.
This position will report to the President in our headquarters office, located in Mebane, North Carolina.
We provide technology and services to help people control cash in bank branches, retail stores and self-service kiosks. ARCA makes life better by securing and simplifying transactions around the world. Although we are a technology company, we see beyond the hardware and software to the real problems that we help people solve. We are a passionate group of focused people who enjoy working with each other and enjoy digging in to solve problems for our customers.
ARCA was a pioneer in bringing cash recycling technology to the US market and continues to provide our customers with the most advanced solutions on the market.
ARCA is a US based company located in Mebane, North Carolina near the Research Triangle. We have made INC magazines list of fastest growing private companies 5 times and we are still growing.
We put customers first.
Making our customers' lives better is our primary objective. We always follow through with our commitments to our customers.
We embrace change.
We believe there is always a better way to do something and we are committed to continuous improvement. Learning is a lifelong process.
We show respect to all people.
We treat all people with kindness and humility.
We have fun.
We love what we do and look for the positive in all situations. We never take ourselves too seriously.
ARCA designs, manufactures and distributes a wide range of transaction automation systems, specializing in custom bill dispensing and bill recycling devices and the software that controls them. We have offices in North Carolina, Scotland, Northern Ireland, India and Russia and we work with customers in over 30 countries. ARCA does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity.