Director, Digital Delivery
Viacom - Santa Monica, CA

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Viacom Media Networks is conducting a search for a Director, Digital /Ad Operations and will be responsible for helping maximize the revenue generated by Viacom Media Networks digital media. The Director, Digital/ Advertising Operations plays a significant role in Ad Ops leadership as West Coast lead, plus Digital Campaign lead. He/she will be accountable for the flawless performance of our Advertising Ad Fulfillment processes and services, billing, procurement to payment processes and Agreement Management execution in Viacom Media Network’s Digital Advertising business. This includes responsibility for ensuring a positive employee experience is not compromised and that impacts of change are carefully evaluated and socialized with functional and organizational leaders.

• Lead a team resources across multiple functions to deliver high levels of service
• Shape, influence and align goals of the group to organizational and business strategy and goals
• Contribute teachable and implementable thought leadership in all aspects of the business (strategy, people, process, technology)
• Build AOC into a Media Operations Center of Excellence, outpacing the competition
• Represent AOC in the broader Ad Ops Leadership Team
Customer/Partner/Field Services
• Develop and grow best in class campaign management services in our managed and unmanaged businesses
• Support & Service the field organization; helping them attain revenue and CPE goals
Business & Run Execution
• Execution of organization’s services meeting or exceeding customer and partner needs and expectations
• Flawless execution of business controls, meeting overall control objectives
• Meet or exceed cost per campaign objectives

• Accountable to statutory obligations of MOI (recognition of revenues, payout, business planning and fiscal budgeting)


• Bachelor’s degree or equivalent work experience - MBA Preferred
A minimum of 10 years of management experience
• Proven experience managing teams of people (direct and dotted line) including recruiting, performance evaluation, development, and succession planning
• Strong online advertising experience and background, with the ability to align the organization to the rapid shifts in service and product offerings
• A minimum of 5 years managing in a customer service organization
• A balance of both technical and business acumen
• Solid organization, leadership, team-building and negotiation capabilities
• A proven track record of business partnering, leading teams and organizations
• A proven track record of building high-performing service teams
• A high degree of executive maturity
• Ability to influence others and drive results
• Experience managing through a tough competitive environment
• Successful execution of organizational change management initiatives
• Exceptional collaboration and a keen understanding of how to drive results with a field force (Sales and Marketing team)
• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
• Great decision making and planning skills
• Excellent written and verbal communication skills, including presentation, negotiation abilities or experience (open, confident communicator effective in senior levels of engagement)
• Proven ability to articulate and communicate an organization’s vision and benefits, providing a solid rationale to a multitude of partners
• Demonstrated track record of exceeding established goals on a consistent basis
• Ability to adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information
• Ability to quickly grasp and understand complexity, problems and concepts
• Effectively manage virtual teams internally & externally ensuring congruence of goals and hence achievement of objectives

Viacom - 2 years ago - save job
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