Director, Enterprise Operations
Pall Corporation - Port Washington, NY

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Director, Enerprise Operations

Port Washington, NY

Position is responsible for leading and managing all aspects of the global Pall Enterprise System (PES) infrastructure (SAP, BI, Bolt-ons, Legacy ERP), cost center accounting, budget, internal Basis team, and Hosting Vendor managed contract. Additionally, this position is responsible for the up-time, performance of the Global SAP implementation, and has oversight of maintaining PALL’s SAP system infrastructure architecture, installing, administering, and upgrading PALL’s SAP and connected systems (including ECC, BW-BI, Enterprise Portal, and Solution Manager systems, GRC), SAP system configurations to integrate with required interface applications

Position is responsible for:
Operations Delivery

Continuous Improvement

Corrective action and reporting

DR/BCP planning, testing, solutions

SAP software licenses and interfaces

Management of outsourced partners / vendors

Departmental budget, cost effectiveness, reporting

Manage and report on the performance and availability of SAP systems / connected SLA’s and customer satisfaction

Lead an integrated Basis team, consisting of internal Pall employees and managed services to develop breadth and depth of skills capable of high performance in areas of:

SAP security design, simplification, and administration

Proactive Enterprise System health, performance tuning, end-to-end trouble-shooting and issue resolution

Design, development, and coordination of archiving model working with App Dev

Design and development of Job Scheduling, monitoring, alerting process

Design & development of Interface & iDoc monitoring, alerting process

ERP Project Input

Design, development, and operation of PES landscape refresh model/schedule

Change management and patch/note processing

Duties:
Oversee all aspects of managed vendor contract, SAP performance and uptime

Lead Pall Basis team and outsourced vendor(s)

Manage infrastructure lifecycle

Maintain close relationship with Client Technologies team for support of devices/interfaces such as printers, scanners, etc.

Maintain close relationship with Server Technologies for infrastructure such as server & database support, active directory, …

Research, implement, and maintain solutions in the areas of performance monitoring, capacity, and tuning and systems configurations, designs

Provide documentation for technical and process related activities.

Provide support and maintenance for daily administrative tasks including transports, OSS notes (mini-fix), performance monitoring, root cause analysis, and other duties as assigned.

Function as point of contact for production SAP Basis related issues.

Keep management up to date on any outstanding production related issues

Participate in On Call rotation and provide afterhours support as needed

Provide training for support personnel as required.

Provide written documentation for support personnel as required

Provide assistance for support personnel as required

Adhere to company software licensing policies and practices

Provide transport management support

Render technical support to SAP application teams and internal customers/clients

Integrate new or additional components into SAP landscapes

Coordinate and participate in new SAP installations, upgrades, system refreshes, and support/enhancement package updates

Troubleshooting and resolving SAP system problems

Liaison to work with IA and External Auditors to ensure compliance of ITGC

Performance Reviews and other HR related tasks

Manage supplier relationships to ensure excellent MSA, contacts and escalation paths are in place.

Identify, analyze, and recommend vendor solutions that support strategic objectives

Required Skills

Required Experience

Bachelor’s Degree in Computer Science or relevant equivalent experience

  • 10 plus years of experience in SAP BASIS and Security Administration
  • Must have gone through two full cycle SAP implementations or major version upgrades
  • Requires detailed technical administrative experience with performance tuning, software patches and fixes
  • 10+ years of hands-on SAP basis and security administration experience
  • Hands-on experience on with any of the following desirable:
  • Microsoft SQL server and Microsoft Cluster service
  • Microsoft operating systems.
  • DB2
  • OS400 IBM Iseries
  • Unix / AIX /Linux
  • Oracle
  • Background in infrastructure and operations, knowledgeable of hardware and networking components
  • Extensive knowledge of ECC, CRM, BI- BW, Solution Manager and Enterprise Portal.
  • Demonstrate strong ability of troubleshooting, outstanding communication skill and detailed oriented
  • Experience with technical project management
  • IT Operational Experience
  • Vendor Management Experience
  • Willing to be on call (24x7x365)
  • Global Travel around 30% (Must have a passport or eligibility for a passport – with no travel restrictions.
EOE: m/f/v/d

Pall Corporation - 11 months ago - save job - block
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About this company
60 reviews
With operations around the globe, Pall is not small. The company operates two businesses globally: Life Sciences and Industrial. The Life...