Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.
Key Job Responsibilities (Weight %)
Financial and Labor Management (20%)
Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
Sales Management (20%)
Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property's market position and share.
Account Management (20%)
Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, Event Services and all vendors. Mentor technicians to also provide this level of customer service.
People Development (20%)
Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
Information Management, Reporting and Company Support (12%)
Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.
Equipment Security/Maintenance (8%)
Supervise security, inventory control, transportation and maintenance of equipment (ie. audio, visual, rigging, lighting, etc.) Ensure all employees are properly trained in all areas.
3+ or more years of audiovisual technical experience, including at least one year of previous supervisory experience
- Minimum of AA/BS or equivalent experience.
- Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.
- Completion of P.A.S.S. and other training requirements.
- Proficiency in the use of audiovisual equipment and company computer software and systems preferable.
- Effective leadership abilities and customer satisfaction focus.