Director, Global Client Services
Sony Pictures Entertainment Inc. 174 reviews - Culver City, CA

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Overview

Sony Pictures Home Entertainment’s Digital Distribution group currently distributes transactional digital content in over 100 countries to major retailers such as iTunes, PlayStation Network, XBOX, Amazon, Vudu and many others. The Global Client Services team supports and enables this distribution through management of the Digital Supply Chain to ensure each and every piece of content, and every strategic initiative is executed accurately, on-time and with repeatable, scalable process. Reporting to the Vice President, the Director - Global Client Services - Television will be responsible for oversight of all day to day operations and services for the Global Television supply chain.

As the Digital Distribution marketplace continues to grow at a fast pace, the Director will play a pivotal role in management and evolution of this crucial function in a highly dynamic environment.

Responsibilities

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The Director is responsible for oversight of all day to day operations and servicing for TELEVISION and EPISODIC CONTENT for the SPHE Digital Supply Chain servicing Digital EST customers worldwide, including NEXT DAY TV in which content is made available < 24 hours after original TV broadcast

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The Director works with the global team of Digital TV Specialists,

Client Avails Managers , Worldwide Product Fulfillment and others to ensure that all ongoing digital asset deliveries happen on time and on schedule

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The Director is responsible for SPHE Digital Distribution’s global Television order management, prioritization and capacity planning

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The Director is responsible for planning and managing territory, product and customer expansion planning including:

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Launching Television EST product in new territories

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Launching Television EST product with new Customers

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Supporting Next Day TV/Catch Up TV Processes

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Developing workflows to support UltraViolet TV

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The Director- Television plays a key role in managing the digital supply chain, end to end, for the global Client Services Group in close partnership with the Director- Features

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The Director is responsible for planning for, tracking and reporting on SPHE Digital Distributions past, current and upcoming television delivery orders

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The Director is responsible for proactively interacting with the Distribution Sales and Account Management teams to provide high level status and provoke, document and communicate needed prioritization of client servicing activity and orders

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The Director partners with territory-specific Client Avails Managers and Territory Digital Account Managers to ensure smooth process management in this regard

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The Director partners with WPF to ensure that the fluctuations in this process are correctly documented

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The Director partners with Business Development and TDAMs to support ongoing analysis of ROI of Television business

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The Director is responsible for the optimization of the digital supply chain, end to end, by working closely with all involved parties to continuously improve ongoing processes to ensure smooth supply chain planning and execution

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Customers

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Client Services team

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Sony Pictures Television

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Worldwide Programming

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Worldwide Product Fulfillment

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IT

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Business Development

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Account Management

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Marketing

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Any additional stakeholders and vendors as needed

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The Director works closely with the Director- Features and VP to ensure that all processes, teams and communication are in place to ensure that the supply chain and Client Services processes can continually flex and scale to meet the evolving needs of the Digital Distribution business

Qualifications

QUALIFICATIONS

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5+ years relevant experience (working at another studio or related supply chain company)

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Expert communicator, high levels of diplomacy and written and spoken communication skills

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Knowledge of broadcast TV operations

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Quantitative Analysis

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Team oriented

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Technical & operational knowledge of digital suppl

y chain (XML, Video encoding, workflow management systems)

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Presentation skills

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Data analysis, reporting

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Experience managing diverse team across multiple geos and/or organizations

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Strong leadership skills

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Ability to learn on the fly

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Attention to detail, but with ability to see big picture

Job

Operations

Primary Location

North America-United States of America-Culver City Area, California

Organization

Digital Distribution (3457)

Schedule

Full-time

Job Posting

Unposting Date

About this company
174 reviews
Sony Pictures Entertainment (SPE) is a movie-making monster. The producer of Godzilla is a unit of Sony Corporation of America, the US arm...