IT Director - Infrastructure
Ross University - United States

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The Director, IT is responsible for managing infrastructure and operational controls and change management related information technology activities (including infrastructure design and implementation, SOX controls, change management, Disaster Recovery, maintenance of all data center hardware and software) that support the business needs of the Ross University Headquarters plus remote locations.

Essential Duties and Responsibilities:
  • Fully responsible for Information Technology (IT) infrastructure strategies and objectives, achievement of goals and projects, deployment and support of assigned technology solutions, efficient and effective utilization of assigned IT resources, and institutionalization of policies, procedures, guidelines and internal processes.
  • Manage the day to day operational aspects of the Universities mission critical systems and computer hardware.
  • Manage operational and Sarbanes-Oxley control practices.
  • Establish and maintain an eCollege architecture.
  • Organize and maintain Disaster recovery procedures.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems. Establish and maintain licensing and service agreements for IT systems including but not limited to: SCT Banner, Microsoft Server and Exchange, Millennium.
  • Ensures the Campus network (Windows Server 2003 in operating in an active directory multi-site environment) is highly reliable, available and performs well for the Ross University community that depends on it.
  • Oversees and participates in the installation, support, and maintenance of all network equipment, including but not limited to:
  • Cisco Layer 3 core switches
  • Cisco Layer 2 access switches
  • Cisco Airnet Wireless network (802.11 A/B/G)
  • Cisco WLSE server appliance
  • Cisco Pix Firewalls
  • *Packeteer PacketShaper bandwidth manager
  • Establish and maintain an IT Helpdesk capability, including processes, people, policies and technology, supporting Banner web services, NJ office IT support services and Change management request services.
  • Provide technical leadership to recommend, design, and implement technology projects.
  • Works with IT management and staff to ensure projects are completed on budget and on-time.
  • Provide direct reports and staff of (app. 7) with leadership, direction, and coaching to achieve work objectives and improve performance and skills.
  • Responsible for Human Resources actions including hiring, performance appraisals and merit increases for staff.
  • Frequently communicate status, progress, issues and results to the business leadership, user community and IT management.
  • Continually evaluate existing systems and identify technologies and change projects to improve the usability, efficiency, security, scalability and reliability of our overall environment. Continually canvass users to pro-actively upgrade both hardware and software according to business needs.
  • Completes other projects and duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The qualified candidate will provide the leadership to guide and maintain the technology services at the Ross University headquarter office.
  • Must have a proven ability to establish and continually develop a strategic vision for the Information Technology Services department that sets direction for the university's operations including network services, operations infrastructure, telecommunications, information systems security, Disaster Recovery planning, SOX controls management, Change management and helpdesk operations.
  • Travel as required to Campus locations.
  • The qualified candidate will also have experience leading a department or division in a progressive, higher education operation; a significant background and experience in higher education technologies, and provide leadership for strategic planning, ability to work independently and with others, take initiative, showing composure and exercising sound judgment and possess significant knowledge of information technology.
  • Candidate must demonstrate excellent communication, computer and data management skills.
  • The successful candidate must have a Bachelors’ Degree in Computer Science or related field, at least 7 years experience working successfully in a fast-paced changing information technology position, and minimum of 3 years experience managing a complex information technology service organization.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

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