Director, Operations & Security
Babson College 4.118 reviews - Babson Park, MA

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Job Description Summary

The Director, Operations & Security is primarily responsible for the security, reliability, and performance of the systems and networks utilized by the College. The Director, Operations & Security provides leadership and supervision to the Network Services, Database Administration, and Systems staff tasked with the design, deployment, management, and maintenance of the enterprise-wide services and the infrastructure required to provide those services in a cost-effective manner. The Director ensures that enterprise IT services and infrastructure support the College’s near-term requirements and are aligned with the long-term strategy; monitors and reports on the delivery, availability, scalability, and security of the services to ensure that service levels are being met; creates and maintains a roadmap to provide the College with redundant, reliable, secure, and highly-available technology infrastructure within budgetary limits; and manages vendor relationships and negotiates and manages contracts to ensure that requirements are met. In addition, in conjunction with the CIO , senior management, IT personnel, and outside resources, the Director, Operations & Security will design and develop effective disaster recovery, business continuity, and security plans.

Essential Responsibilities

  • Provide leadership and supervision to teams of technology professionals in a fast-paced, dynamic environment
  • Develop and maintain Service Catalog and Service Level Agreements
  • Monitor service and infrastructure performance against service level agreements
  • Develop and maintain IT service and infrastructure roadmap
  • Develop and maintain metrics to gauge the effectiveness of services, personnel, and infrastructure
  • In conjunction with appropriate College personnel, develop and maintain plans with regard to IT infrastructure and services such as IT Security, Disaster Recover/Business Continuity, Data Integrity, and Crisis Management
  • Lead the Architectural Review Committee ( ARC ) to develop and maintain IT policies and ensure alignment of new technologies, systems, and services
  • Work with ITSD colleagues to evaluate and plan for changing technology requirements
  • Work with internal and external partners to create cost effective, innovative opportunities for technology advancement
  • Manage vendor relationships and negotiate and manage contracts to ensure that requirements are met
  • Stay current on emerging technologies and higher-education trends; develop plans for cost-effective integration of these technologies in support of the College’s strategy
  • Assumes additional responsibilities as required.
Network Architect

Systems Architect

Lead Database Administrator

eLearning Platform Manager

Application & Database Administrator

Minimum Experience

B.S. Degree in Computer Science with at least 15 years of technology experience with minimum 5 years in a management role.

Master’s degree/ MBA preferred.

Minimum Education

Working Conditions

Additional Required Skills & Abilities

  • Proven IT management experience, preferably at a Director level, leading highly technical teams
  • Demonstrated management experience with the ability to determine and deploy resources to achieve goals on time and in the most efficient and cost-effective manner
  • Demonstrated knowledge of IT security concepts and best practices
  • In-depth understanding of applicable compliance and information security issues
  • Demonstrated knowledge of Disaster Recovery/Business Continuity planning and best practices
  • Fluency in leading technologies
  • Ability to manage to budget
  • Excellent strategic, organizational, and interpersonal skills
  • Excellent oral and written communication skills
  • Entrepreneurial spirit

About this company
4.118 reviews
Babson College in Wellesley, Mass., is recognized internationally as a leader in entrepreneurial management education. Babson grants BS...