Director, Professional Services
Ingram Micro - Santa Ana, CA

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Information technology (IT) helps drive productivity, progress and growth throughout the world — and Ingram Micro is the fuel behind the IT industry’s largest and most successful manufacturers. From hardware to software, from high-end home theaters to your favorite mobile device, and from multi-million-dollar server farms to your school’s laptops, chances are all of this technology came through Ingram Micro.

A Fortune 100 company, and the largest technology distributor in the world, Ingram Micro is at the center of a $1 trillion IT industry, bringing together manufacturers of the latest and greatest technology products with the companies that ultimately sell and use them. This enables manufacturers and our customers alike to focus on running their own businesses as efficiently and profitably as possible.

How do we do it? We do it with our highly efficient global logistics engine; our world-class sales, marketing, technical and financial support organizations; and mostly, with our people – more than 15,000 strong in virtually every corner of the globe. We employ the finest people in the industry. Smart, talented, passionate, and creative individuals, working as a team toward one vision: to be universally recognized as the best way to deliver technology to the world. Because we like to take care of our own, we offer a full benefits package starting on the first day of employment, and abundant support for professional and personal advancement.

Director Professional Services

Responsibilities: The Director of Professional Services will have responsibility for developing the overall strategy for growing the North America professional business from $4M in 2013 to $100M in the next 4-5 years. This will include putting developing and getting approval for business case with supporting investments as well as acquisition. This position will be respondible for managing a team of associates responsible for overall strategy program development execution and financial plan achievement for Ingram Micro's Professional Services portfolio in North America. This will include development and maintenance of the Professional Services strategic business and operating plans; vendor selection contracting with key patners vetting onboarding and management; operational execution around sales customer support quality assurance invoice management revenue and margin management; and process improvement and program management for the different corporate regional and divisional initiatives on behalf of the North American Services Division. This position will be critical to ensuring the vendors/solutions systems processes and people are in place to support YOY growth objectives for the North American Services Division.

Requirements: Education: Bachelors degree or equivalent work experience

Experience: Minimum of 8 years of progressive direct management experience. Related experience must be in some of the following types of Professional Services: Management consulting IT consulting IT staffing System integration Knowledge of: IT Services industry or professional services market; IT distribution channel; traditional sales process from needs assessment to solution development to close; traditional delivery process from needs assessment to solution design and implementation; Resource utilization & yield management; SMB solution providers' business models

Skill in: Customer service business development strategic thinking customer relationship building presentation and training skills strong communication skills solution delivery. Ability to: communicate face-to-face and over the phone with business owners key stakeholders of customers and vendor; assess needs of a client and develop and position a solution to meet those needs; articulate the value proposition of the business unit; public speak; persuade; sell; manage a T&E budget; train inside sales people; speak professionally to the press; bring forth new ideas to expand a business to the next level; develop business case to secure investment that will accelerate the business growth; understand competitive landscape; respond to proposals through gathering creating and consolidating content; manage multiple tasks and project simultaneously; professionally conduct meetings and discussions; work both independently and as a team member


Skills Required



Ingram Micro - 19 months ago - save job
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Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...