Director, Regional Communications
Charter Communications - Greenville, SC

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Responsible for overall design and implementation of regional external communications, including media relations, management of programming issues, crisis communications, charitable giving and industry relations at the state and regional level. Provide strategic support and counsel to local systems, Senior Managers of Field Communications and the Regional leadership team with regard to policy decisions, courses of action, and communications in all of these areas. Work in close partnership with the Regional Vice President, Marketing team and Government Relations team. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Provide strategic support and guidance to local systems, Senior Managers of Field Communications and the Regional leadership team with regard to policy decisions, courses of action, and communication in all of these areas, specifically working closely with the Regional VP, Marketing team and Government Relations team. Support, plan, and implement the Region’s media relations, management of programming issues relating to retransmission consent and cable network status, crisis communications, and charitable giving strategies at the local-state and regional level. Proactively identify, manage and implement strategic communications conduits, programs and projects that help build and maintain Charter’s positive reputation among key audiences and help create expanded awareness of Charter, Charter Business and Charter Media as an industry leader and top employer; highlighting civic and charitable efforts, community commitments and leadership. Manage, develop and lead field communications personnel within the Region. Collaborate in preparing Company positions for use by local and regional management before local franchise authorities, news media and community organizations, in order to cultivate and maintain strategic relationships, and effectively manage positive and negative news. Work to educate our customers and news media regarding Charter’s new products and services. Serve as the Company spokesperson involving all external communications opportunities. REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to attend to detail Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to maintain confidentiality Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e., Microsoft Word & Excel) Excellent writing and public relations skills required Strong ability to communicate orally and in writing in a clear and straightforward manner Demonstrated skills in dealing with local government Performs other duties as required Knowledge of cable television products and services Education Bachelors degree in Journalism, Communications or related field, or equivalent experience Related Work Experience 4 years of experience in communications-related positions PREFERRED QUALIFICATIONS Cable television, telephone, broadband environment experience preferred 2 years of senior management experience WORKING CONDITIONS Office environment Extensive travel may be required
      Primary Location US-South Carolina-GREENVILLE

      Charter Communications - 23 months ago - save job - copy to clipboard - block
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      About this company
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      Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...