Director, Sales & Marketing
Fairmont Hotels & Resorts - Chicago, IL

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Primary Location


United States-Chicago-Fairmont Chicago, Millenniun Park

Employee Status



Director, Sales and Marketing

At Fairmont Hotels & Resorts, our Sales & Marketing professionals are ambassadors of the engaging service and authentically local experiences we offer in places of unrivalled presence. As Director, Sales & Marketing, your leadership and vision will foster an engaged team in support of maximized market share, operating results and guest satisfaction.

Hotel Overview:
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular lakefront suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including the acclaimed aria restaurant & bar. This Four-Diamond luxury hotel is host to some of the city's most extravagant galas and social affairs and provides excellent meeting facilities for intimate board meetings to major conventions.

Summary of Responsibilities:
Reporting to the General Manager and Regional VP, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Direct and manage all activity related to the Sales department, ensuring all service standards are followed

Responsible for all Sales Colleagues’ achievement of individual goals

Direct all Sales and Marketing initiatives for the hotel

Provide guidance and direction in the development of segment action plans

Be responsible for account management of key market segments

Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis

Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel

Participate in select sales activities both on and off property

Set individual room revenue and/or room night goals

Manage any Sales Incentive Programs

Ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness

Prepare an annual budget for approval and administer that budget in a fiscally responsible manner

Balance operational, administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety policies

Other duties as assigned

Previous senior leadership experience within sales required

Computer literate in Microsoft Window applications andor relevant computer applications required

University/College degree in a related discipline required

Excellent communication skills, both written and verbal required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Must have proof of valid U.S. work authorization.

Whether you’re launching your career or seeking meaningful employment, we invite you to visit

to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level


Senior Leadership / Executive






Day Job

Closing Date


17.Mar.2013, 11:59:59 PM

Job Number:

About this company
178 reviews
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...