Director, Spend Relationship Manager
Stanford University 221 reviews - Palo Alto, CA

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DESCRIPTION: In this new role, the SRM reports to the Chief Procurement Officer (CPO) residing within the Financial Management Systems organization. Under the guidance of the CPO, this role will develop and provide direction over the following teams:
• Strategic Sourcing
• Supplier Management
• eProcurement and Special projects
• Customer Relationship, Policy, and Compliance Management
The SRM Director is responsible for creating and developing a relationship management practice that is responsible for managing the spend demand across the university. The SRM will nurture, develop, and facilitate greater connectivity between internal client requirements and the delivery areas within FMS Procurement to develop, monitor and manage demand for controllable expenses in support of administrative, faculty and student users. The SRM will be accountable for the connection between senior financial managers across the University and the Procurement organization. He/she will lead the development of strategic plans and specific programs (e.g. savings) that optimize indirect spend to drive differentiated value. The SRM will serve as the connection point between schools and departments to ensure their strategic and tactical requirements are met. Seen as the face of the Spend Management organization, the SRM will ensure business functional requirements and roadmaps are aligned to procurement’s strategic plan. This individual is accountable to drive delivery of required value (e.g., cost, quality, capability, etc.) on clients’ behalf. The SRM will also establish an effective governance structure (e.g., ops review, QBR, savings reporting, etc.) with senior financial leaders that ensure the organization is focused on high value, high impact, initiatives as determined by senior University management.
The SRM is responsible for planning and directing the activities of the Department’s Procurement Relationship Management program in support of administrative, faculty and student users. The SRM will develop and manage:
• All Department led Strategic Sourcing activities in support of high dollar, complex goods and service requirements
• A Supplier Management Program oriented risk reduction and effective management of the University’s most important supplier relationships; includes socio-economic and sustainability procurement program management
• A customer Relationship Management program supporting the Procurement group and complementing work performed by other FMS groups
• Programs that maximize the use of Department the suite of Oracle eProcurement tools
• In collaboration with FMS departments, all Department Special Projects
• Department policies and operating procedure
• The Department compliance program to include audit support and resolution of findings
The SRM operates in a matrixed environment requiring effective relationships with FMS organizations that will provide: analysis and metric support; call center operations focused on customer inquiries; and staff and customer training. Strong analytical skills are essential to success. Approximately $1.6 billion in annual procurement spend covering commodities, services, and construction requirements. Approximately $2.5 billion in annual payment disbursements.
Major responsibilities include:
• Staff and Department Management
• Requirements Planning, Data Analysis and Strategic sourcing support
• Policy and Procedure management
• Quality Control and Risk Management
• Procurement eTool management
• Customer/Stakeholder Relationship Management
• Other duties as assigned
• Bachelor’s degree is related field required; master’s degree desired
• Certification in Supply Chain; Contracts; Procurement desired
• Demonstrated past experience building a SRM function highly desired
• Functional expertise with Oracle eProcurement tools
• Functional expertise with MS Office (Word, Excel, Powerpoint, Project)
• Effective communication skills to include business writing and presentation skills
• Demonstrated effectiveness in leading strategic sourcing initiatives
• Demonstrated effectiveness in development and management of a Supplier Management program
• Demonstrated effectiveness in management of a customer relationship management program to include effective marketing of the department and alignment of department goals and objectives to University requirements and constraints
• Demonstrated ability to develop and use effective data and key performance indicators in analyzing University spend and proving business clients with high impact strategic procurement plans that optimize their spend
• Demonstrated effectiveness in policy/procedure development that maintains an effective balance between controls, compliance, risk management and customer satisfaction and support
• Knowledgeable in basic economic theories governing market forces and effects on supply base
• Strong time management and organization skills required
• Demonstrated ability to work in a highly collaborative team environment that cuts across functions and departments
We are not able to provide relocation or sponsorship for this position.
Stanford University is an affirmative action, equal opportunity employer.
Thank you for your interest!

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