The Director of Supply Chain and Donation Acquisition will be responsible for providing leadership and operational execution of Goodwill Industries of Central Indiana’s (GICI) procurement program. This will include the planning of procurement, production, inventory control, logistics, and distribution of all donated merchandise and purchased goods for resale. Oversee the effective utilization of all merchandise supporting the strategic and budgeted goals of the operation. A strategic thinker that anticipates future needs to support Retail Services growth and promotes the Goodwill mission and vision by specifically:
- Achieving all mission related, financial and productivity goals
- Integrating and facilitating support from other functions including but not limited to:
o Continuous Improvement
o Safety and Loss Prevention
o Operations (warehouse, stores, outlets)
In addition to managing procurement program, the Director of Supply Chain and Donation Acquisition will be responsible for supporting GICI initiatives to secure appropriate donated goods supply and increase donor performance goals. This will include the ability to locate and develop alternative methods to supplement the supply of donations by expanding Estate service and Home Pick-up initiatives. The position supports and drives Goodwill’s mission to help people in central Indiana prepare for, find and keep jobs, with an emphasis on finding employment. Additionally, supports and manages through embracing and demonstrating Goodwill’s Five Basic Principles.
- Developing communication throughout retail network to drive efficiencies and anticipate internal customer demand
Critical 1st Year Goals
1. Achievement of 2014 GICI Retail financial, productivity and mission related goals
2. Identify and execute donor services initiatives to increase GICI donations by 30% in 2014
3. Analyze and supply critical information to GICI leadership regarding product, vendor, and overall procurement program performance
4. Proactively communicate purchased goods opportunities with 50% margin capabilities, monitor and report performance post-buy, and develop strategic relationships within this
Critical Job Duties—
Donor and Market Development 75%
Identify and integrate best practices into our existing operations for home pick-up growth
- GICI Donation Geography Expansion
Identify long term trends and any expanded donation volume opportunities
Opportunities continuously improve within our existing geographic footprint (e.g. efficiencies within Home Pick-up and Estate Services) leading to explosive donation growth
- E.g. how will we capitalize on the rise of digitally transmitted media, purchased model
- Prioritize, Explore, Analyze, Propose and Execute approved new donor development
Benchmark against recognized GII donor metrics to establish best-in-class national performance
- Achieve goals including but not limited to:
Expanded Home Pick-up
o Other duties may be assigned.
Year-to-date purchasing performance and opportunities
- Designate points of contact for the retail division across all operational areas, including customer service, stores, transportation, and eCommerce.
- Track, Analyze, Improve, Monitor and Communicate via email, online reporting, visual communication boards, in store meetings or other means critical information about the processes including but not limited to:
Market and trend analysis
Saleable inventory aging
High margin, season appropriate product
- Ensure a positive internal customer experience through
Timely and thorough actions to market trends and team feedback
Collaboration with IT/Marketing to improve all web based purchasing interfaces or GWICI websites/social media outlets
Process improvement to enhance product performance
1. Inability to communicate and effectively build strategic buying and donated services program within Retail
2. Inability to build working relationships with Goodwill employees, leaders, vendors, and external partners
3. Inability to provide customer service
4. Inability to identify opportunities for process improvement.
5. Inability to achieve business goals.
6. Inability to demonstrate behavior consistent with Goodwill’s Mission, Basic Principles and Standards of Conduct.
Additional Position Information
1. What behavioral traits, attitudes and skills are required?
2. What people and how many are managed by the person in this job?
- Ability to delegate and achieve results through other people
- Building cross functional working relationships
- Continuous improvement
- Strategic Decision making
- Customer focus
- Communication at all levels of the organization
- Building working relationships
3. How will the person in this position be evaluated?
- Current: 1 Managers, >2 hourly personnel
- Future: 2 managers, 1 ASM’s and/or TL’s and > 5 hourly personnel
4. What are the toughest parts of this job on a day-to-day basis?
- Evaluated on the business goals established with/by their Manager.
- How they accomplish their goals are consistently demonstrated with Goodwill’s 5 Basic Principles.
5. Describe the leadership style used to manage the individual in this position?
- Meeting daily production
- New business development
- Carving out time to develop and cultivate new channels and business opportunities
6. Describe the top reasons for failure in this position:
- Position reports to the Sr. Director of Retail Outlets, Transportation, and Ecommerce whose management style is results oriented.
- Will have a direct approach to dealing with problem solving and process improvement; has high expectations for self direction, motivation, and results.
- Inability to delegate activities and accountability for specific items
- Inability to build strong, positive relationships across GWICI and with external partners, customers and vendors
- Inability to engage and integrate support functions within Goodwill into daily operations
Qualifications and Skills
- Minimum 2 years management experience with a proven track record of coaching and mentoring employees
- Supply chain experience highly valued
- Prior P&L accountability experience strongly preferred
- Previous business entrepreneurship experience a plus
- Creative and technical writing skills required
- Strong communication skills: verbal, written, and computer
- Proficiency with Microsoft office products and internet navigation
- Results orientated and driven to achieve goals
- Ability to build and manage strong cross functional relationships
- Ability to delegate accountability, and drive results through other people
High school diploma or GED required, bachelor’s degree in business related discipline strongly preferred
The following are the basic benefits programs in which full-time employees may participate:
Comprehensive health plan coverage including
- Wellness program/tuition reimbursement program
- Basic employee group life insurance
- Comprehensive dental plan coverage
- Vision insurance coverage
- Pre-tax health, dental and vision premiums
- Section 125 tax-saving health-care and dependent care spending accounts
- Retirement plan
Commensurate with experience
Goodwill Industries of Central Indiana, LLC is an Equal Employment Opportunity Employer
Goodwill of Central Indiana - 15 months ago