Director, User Experience (
Macy's - San Francisco, CA

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Macy’s is seeking a passionate, team-oriented Director, User Experience to join its User Experience organization. You will play a key role in building and developing a growing team as we provide internal expertise for the customer-facing website, mobile and digital store experiences of both Macy’s and Bloomingdale’s. We are looking for someone with a proven track record of driving user experience strategy, mentoring teams, and influencing in a cross-functional context. You should have a passion for solving problems, interacting with customers and delivering exceptional results, and be able to impart that passion to your team. You will need to balance direct and indirect participation to enable your team to grow while still executing at high level. This position reports to the ? and will be based in our downtown San Francisco office.

Key Accountabilities:
Lead a team of 4-8 full-time and contract User Experience Architects to drive user experience strategy and design for website, mobile and digital store experiences.

Facilitate collaboration with existing partners and build relationships with new partners and stakeholders.

Identify and implement new processes and tools to help the User Experience team work more effectively.

Recruit, train, manage and mentor team members.

Assign resources to projects and manage a moving timeline of upcoming projects.

Coach your team to deliver quality, innovation and well-synthesized communication.

Manage relationships with external vendors, including agencies and consultants.

Advocate for your team with partners and stakeholders.

Individually (and with the help of your team), identify and facilitate out-of-project initiatives and strategies to improve the overall user experience.

Collaborate with the User Experience Research team to improve our understanding of customers and their ecosystems.

Serve as subject matter expert on the user experience, usability best practices, user-centered design, and our customers.

Skills Summary:
BA/BS degree in information design, human factors, HCI, cognitive psychology, or related discipline preferred or equivalent work experience.

7+ years of dedicated experience in user experience architecture, interaction design, information architecture, or similar field.

5+ years of experience managing a team of user experience or usability professionals.

Excellent communication and presentation skills, both written and spoken.

Strong people management skills required to inspire, develop and coach team members.

Willing to get hands dirty – problem solving and creative thinking a must.

Thorough background in usability and user experience best-practices and methodologies.

Able to reconcile user needs with business goals and technology limitations.

Demonstrated experience solving problems in a multi-disciplinary team environment.

Able to manage multiple conflicting priorities in a fast-paced environment.

Ideal candidates will also have worked on customer-facing user experiences.

Company Profile:
As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at, get an inside look at


Our employees have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omni-channel integration with the best in retailing, is reaching new heights.

Macy's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

About this company
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The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc. operates about 840...