Rhode Island College is searching for a Director of User Support Services, who will plan, organize, manage, and deliver information technology to faculty, staff, and students, including desktop and mobile hardware and software, help desk support, infrastructure for teaching in classrooms, computer labs, online and multimedia services, audiovisual distribution and support, and end-user training. This is a one year, temporary, non-renewable position.
The Director of User Support Services manages a staff of fifteen and is a key member of the college's information technology management team, which also includes the Director of Network and Telecommunications and the Director of Management Information Services. The Director works collaboratively, both within IT and with all sectors of the college community, to support the College's mission of teaching, research, and service, and must possess the ability to continually assess the information technology needs of the college's different constituencies, articulate those needs to others, and, in collaboration with the college's other IT departments, deliver services to meet those needs in an integrated and responsible manner. In addition to a substantial information technology skill set, good communication, project management, and supervisory skills are required, as well as the ability to foster a customer service attitude and maintain an atmosphere of good humor, cooperation, and teamwork.
Established in 1854, Rhode Island College is a comprehensive mid-size institution of approximately 9000 students. The 180-acre campus is located in beautiful, historic Providence, Rhode Island's capital, with excellent proximity to the academic and cultural resources of Boston and New York City. Rhode Island College offers up to 22 days vacation, 11 paid holidays, 4 personal days, 15 sick days, exceptional medical, dental and vision insurance, retirement package, and tuition waiver.
Rhode Island College
Administration & Finance
Unit (College Department)
User Support Services
End Date of Temporary, Limited or Restricted Position:
Duties and Responsibilities:
Plan, organize, manage, and deliver information technology to faculty, staff, and students, including desktop and mobile hardware and software, help desk support, infrastructure for teaching in classrooms, computer labs, online and multimedia services, and end-user training. Manage/supervise professional, classified, and student staff.
DESCRIPTION OF DUTIES AND TASKS:
Essential Job Functions
-Oversee the management of information technology training, end-user consulting, help desk support, user documentation, the dissemination of information on the use of services and facilities, and the operation of computer labs and e-learning facilities at the College.
-In collaboration with academic administrators and faculty, plan, implement and support the integration of computing and information technologies into the curriculum and research and plan for, design, and outfit e-learning facilities.
-Plan, implement and support hardware and software training and consulting, web-based multimedia, audio and video conferencing, and applications for online teaching and collaboration.
-Evaluate, specify and procure related components for technology initiatives. Develop, and manage information technology-related bids, contracts, request for proposals and vendor relationships in support of information technology initiatives.
-Manage and participate in committees and working groups, etc. in support of information technology initiatives.
-Develop grants, funding and resources for information technology initiatives independently or in collaboration with faculty, staff, and students.
-Work cooperatively with other units in Information Services to advance the use of technology to achieve College goals.
-Participate, with senior college administrators, college information technology professionals, commercial technology providers and other Information Services directors, in the planning and development of the information services strategic direction for the College.
-Manage/supervise professional, classified, and student staff.
Occasional Job Functions
Perform other duties as assigned by the Assistant Vice President for Information Services.
Duties and Responsibilities - continued:
Skills, Knowledge and Abilities:
Skills, Knowledge and Abilities:
-Competence with personal and mobile computing hardware, software and peripherals, network and server technology, and the uses of information technology in the support of instruction.
- Excellent interpersonal skills.
- Excellent supervisory skills.
- Excellent verbal/written communication skills,
-Ability to work effectively and collegially with faculty, administrators, students and colleagues.
-Ability to work collaboratively in a team environment with other information technology professionals.
-Excellent analytical, organizational, communication and project management skills.
REQUIRED QUALIFICATION STANDARDS:
Education: Bachelor's degree.
Experience: Seven years of experience in information technology; two years of which have been in a supervisory or management role.
PREFERRED: Bachelor's and/or master's degree in CS, CIS or equivalent. Experience in a supervisory information technology role in higher education.
Civil Service List?
If there is a list, only laterals (employees with the same title) or individuals certified by OPA may be appointed to this position.
Priority given to applicants who apply by:
Includes grace period, if applicable
Open Until Filled
Required Applicant Documents:
PLEASE READ CAREFULLY
All required documents must be attached to your on-line application and match the appropriate document field (i.e. cover letter, resume, cv, transcript, etc.) Documents must be in Word or PDF files. Applicants that have multiple documents to attach to a single document field (such as transcripts or teaching evaluations, etc) must combine the separate documents into one larger document before attaching to the single document field. Documents that are mailed, emailed or faxed separately WILL NOT be accepted, acknowledged or shared with search committees unless otherwise instructed in the posting. Applicants using a dossier service such as Interfolio, please contact the dossier service for specific instructions prior to completing your application. On-line applications that do not meet the document requirements upon the posting closing date WILL NOT BE CONSIDERED even if your application has been confirmed.
Special Instructions to Applicants:
SPECIAL INSTRUCTIONS/INFORMATION FOR APPLICANTS:
-Upon hire, candidate will be required to provide an official transcript of highest degree earned.
-An optional button has been provided in case candidates wish to upload additional information.
-During the application process candidates will be prompted to provide names and contact information for three current references.
General Information to Applicants (Classified Postings):
This position requires occasional lifting, moving, and/or installation of moderately heavy equipment (such as computers) and other related information technology components.