Job ID: JM002
The Director, Warranty Operations will work directly with leadership in developing Warranty Operations strategies, procedures and policies that will drive growth in our Warranty business. In addition, the Director, Warranty Operations will plan and implement Warranty Operations functions and coordinate processess in support of the Warranty business, including Remittance, Claims and TQC. The successful candidate will develop and maintain procedures and guidelines that will effectively and efficiently accomplish business unit objectives. Working directly with the VP, Product Manager Warranty, they will review, direct, monitor and take action on issues as they relate to skills, knowledge, training, and development of associates, guiding them through career and company goals. The role is responsible for maintaining company guidelines and quality control standards for Warranty Operations and Claims Administration. The Director will provide managment, strategy and oversight to the Warranty Operations function. This role will interact with Compliance on new regulations and is responsible for streamlining processes. Requires in depth Warranty Operations Management experience with appliance, furniture and other types of Warranty Claims (Non-Automotive).
Build Warranty dashboard to include key metrics that measure our performance.
Plan recommend and promote policies and programs that will support the company objectives.
Direct the activities of Warranty Operations by managing, overseeing, supervising, analyzing and coordinating associates and functions to meet operational service level standards.
Manage communication and coordination of service between units, associates, insureds, agents, policyholders, management and departments.
Evaluate direct reports and complete and/or approve performance reviews processes. Monitor and develop team to achieve it's highest potential.
Evaluate and assist in the development and enhancements to new and/or existing programs or applications to include research, analysis, documentation and communication with system data or data entry.
Proritize work load and coordinate projects to meet time demands.
Evaluate development of procedures and guidelines.
Maintain an understanding of related state and federal laws, regulatory compliance, underwriting guidelines and operational production standards.
Improve efficiencies; suggest change in procedures and report trends and problems.
Education and Skill Requirements
Degree in Business Administration or closely related fields from accredited college or university and/or related job experience.
Seven (7) to ten (10) years of professional experience in managment, supervison and claims experience.
Requires in depth Warranty Operations Management experience. Appliance, furniture and/or other Warranty Claims experience preferred. (NON-Automotive).
Articulate with excellent verbal and written communications skills.
Ability to think creatively, highly-driven and self-motivated.
Full time position with Benefits.
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