Director (Rock Falls)
Focus Services, LLC - Rock Falls, IL

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DESCRIPTION

**This position requires you send resume to travis.brownfocusservices.com. Please do not apply online, a resume is required.

Focus Services is looking for an aggressive energetic, detailed, competitive operations director to manage our call center. Please read the below job description and e-mail your resume if you meet these qualifications.

DUTIES

  • Assists in overseeing of sales goals
  • Develops and monitors sales quotas
  • Assists with forecast plans to meet all service volume quotas
  • Assists in developing forecast plans to meet hour requirements
  • Monitor and coach supervisors on performance
  • Interacts with clients
  • Ad Hoc assignments as per Regional Director
  • Ad Hoc assignments as per VP of Operations
  • Attendance to all conference calls and meetings as requested
QUALIFICATIONS

  • Must have experience as a coach, manger or supervisor
  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
  • Knowledge of modern business and customer communications, including grammar, sentence structure, and style
  • Knowledge of organizational strategy and priority management
  • Skill to use a computer at high efficiency. Experience using Microsoft Word, Excel, Outlook, and PowerPoint in preferred. The ability to type 25 wpm.
  • Experience with public speaking is preferred.
  • Strong motivational skills
  • Good numerical and analytical skills
  • Skill to communicate effectively with employees
  • Ability to handle a high stress environment
  • Ability to handle and resolve recurring problems
  • Must be able to handle multiple priorities and conflicts
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Industry experience required
  • Professional work behavior
  • Pass a drug test
  • Exceptional attendance
  • Performing with measurable numbers
  • Assists in overseeing of sales goals
  • Develops and monitors sales quotas
  • Assists with forecast plans to meet all service volume quotas
  • Assists in developing forecast plans to meet hour requirements
  • Monitor and coach supervisors on performance
  • Interacts with clients
  • Ad Hoc assignments as per Regional Director
  • Ad Hoc assignments as per VP of Operations
  • Attendance to all conference calls and meetings as requested

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