Job Summary: Ensures the provision of quality customer service and secures profitable revenue through the management of internal customer unit resources.
Manages all aspects of day-to-day customer servicing.
Works directly and closely with multiple customers, responding to requests and initiating contact in anticipation of emerging concerns and issues.
Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.
Manages internal customer unit personnel to assure timely and accurate preparation and delivery of all services, including preparation of benefit plan objectives and analyses, trend studies, normative research, renewal and financial reports, SPDs, and/or contracts, etc.
Works with internal resources such as actuarial, IT, and claims functions to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.
Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.
Participates in developing proposals, meeting potential clients, and client presentations.
Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.
Performs other related duties as assigned or required.
Supervisory Responsibilities: Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.
10+ years corporate business experience within client management groups
4+ years Management or Leadership experience
Series 6 and 63 Licenses
Life and Health Insurance License
Excellent verbal and written communication
Highly proficient with Microsoft Word, Excel and PowerPoint
Adaptable and Flexible
Exceptional Team Collaborator among cross functional teams
Number of Openings
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
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