Director Client Services
MetLife - Georgia

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Job Location

Atlanta, GA

Alternate Location(s)

Irvine, CA
Dallas, TX
Schaumburg, IL
Detroit, MI

Virtual Location

Job Description

Job Summary: Ensures the provision of quality customer service and secures profitable revenue through the management of internal customer unit resources.

Functional Responsibilities:
Manages all aspects of day-to-day customer servicing.

Works directly and closely with multiple customers, responding to requests and initiating contact in anticipation of emerging concerns and issues.

Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.

Manages internal customer unit personnel to assure timely and accurate preparation and delivery of all services, including preparation of benefit plan objectives and analyses, trend studies, normative research, renewal and financial reports, SPDs, and/or contracts, etc.

Works with internal resources such as actuarial, IT, and claims functions to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.

Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.

Participates in developing proposals, meeting potential clients, and client presentations.

Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.

Performs other related duties as assigned or required.

Supervisory Responsibilities: Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.

Job Requirements

10+ years corporate business experience within client management groups

4+ years Management or Leadership experience

Series 6 and 63 Licenses

Life and Health Insurance License

Preferred Qualifications:
Bachelor's degree

Excellent verbal and written communication

Highly proficient with Microsoft Word, Excel and PowerPoint

Adaptable and Flexible

Exceptional Team Collaborator among cross functional teams

Business Category

Americas Region

Job Category

Salary Grade


Number of Openings


Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply
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