At Elkay, we pride ourselves in our exceptional employees, our valued customers, our high quality products, and our commitment to being in business forever through continued process improvement and innovation. As a financially stable, privately-owned company, ethics, values, integrity and trust remain the driving force in our culture.
It’s Elkay’s people who really give us our edge. Our employees’ commitment to delivering ever-higher levels of excellence drives our reputation for quality and integrity. It also fueled our growth from a three-person shop in 1920 to one of today’s leading international manufacturers of plumbing, water dispensing, and cabinetry products. For a career filled with challenges, growth and rewards, talk to us about joining the Elkay family.
Reporting directly to Chief Operating Officer, the Director of the Commercial Business Channel will be responsible for the sales, strategic marketing and P&L for the Commercial Food Service, Commercial Casework and Millwork and Commercial Hospitality product lines. Product teams consist of channel sales and marketing, product planners, technical support and estimators and bidders. Our commercial channel provides Elkay product solutions for commercial kitchens, baths and foyers.
The select leader will manage all aspects of the Commercial products and services with the objective of maximizing customer satisfaction and overall value to Elkay. Develop and execute a product marketing plan, including an assessment of the present condition, a definition of future objectives, and action plans to get there. This position will exercise general management responsibilities across the various functional segments of the channel.
In collaboration with product function teams:
Develop product strategy, annual plan and budget
Create a long term competitive product strategy to ensure sustainable profitable growth
Support and strengthen current product and market position
Identify and implement new product initiatives
Identify and implement new market initiatives
Identify and implement product changes and enhancements
Ensure that customer needs are being met
Ensure that the product line is adding value to the channel
Establish and maintain vendor relationships as needed
Develop and coordinate new product introductions to the field sales force and to distribution
Monitor initial forecasts of new products and recommend adjustment for the first year a product is on the market as assigned
Investigate and resolve product quality issues as required
Evaluate industry trends, customer feedback, technological advancements and marketing requirements
Analyze product profitability and performance
Develop objectives and strategies that will be supported by forecasts, definition of target markets and executable action plans in the following areas;
Product performance assessment and opportunities
Market performance assessment and opportunities
Advertising and promotion strategy
Sales and distribution strategy
Product and market pricing strategy
Product support and training requirements
Marketing research and analysis requirements
Financial performance reporting
Bachelor’s degree required, with a Master’s degree a plus.
10+ years of leadership experience in the commercial food service kitchen equipment and fixtures industry required.
M&A experience preferred.
Turnaround expertise highly desirable.
Proven ability to lead through others essential.
Proven ability to develop new product ideas and value capture opportunities.
Demonstrated process improvement/Lean/six sigma skills preferred.
Experience with custom product preferred.
Experience with complex distribution of both sourced and manufactured products preferred.
Demonstrated ability to work effectively in a challenging, complex environment.
Excellent analytical and troubleshooting skills.
Strong project management skills; ability to manage multiple initiatives simultaneously.
Demonstrated strategic thinking and broad perspective skills.
Strong business acumen skills.
Political and organizational savvy.
Demonstrated decision making skills.
Results orientation and demonstrated track record of successful results.
Demonstrated team development skills.
Ability to travel up to 30% of the time.