Director Customer Care II
Charter Communications - Vancouver, WA

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Job Summary
Responsible for directing the Customer Care Call Center site involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the sales and/or service, retention, quality, workforce management, IT, human resources and operational departments within that site.

Essential Functions of the position

Direct the attainment of key performance indicators including service level, quality, sales, revenue, productivity/efficiency, reliability, ...

Charter Communications - 2 years ago - save job - block