Job Summary Responsible for directing the Customer Care Call Center site involving all activities that contribute to the acquisition, satisfaction and retention of customers. Oversee the sales and/or service, retention, quality, workforce management, IT, human resources and operational departments within that site.
Essential Functions of the position
Direct the attainment of key performance indicators including service level, quality, sales, revenue, productivity/efficiency, reliability, ...
Charter Communications - 2 years ago
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