The Director of Employee Experience & Communication is a key position on the CSSG Culture & Talent Management team and will provide leadership in three critical areas. 1) Gratification, recognition and rewards programs that drive customer-centric behaviors and results. 2) Communication programs that promote communication in all directions and at all levels. 3) Creation and maintenance of a high-energy, collaborative, physical environment. Combining these three functions provides a holistic perspective to the employee experience and the culture of CSSG and will have a significant impact on the quality of service CSSG provides to MetLife’s customers and the overall performance of the organization.
This position requires thorough understanding of MetLife and CSSG’s strategic plans, operating objectives, and core values. The successful candidate must possess strong relationship-building skills and is expected to play a proactive and visible role in the organization, work closely with CSSG leaders and business partners.
Responsible for the development and execution of an internal communications strategy that promotes communication in all directions and at all levels, including but not limited to:
Employee-led circles and decision making
Facilitating skip-level meetings
Hosting conference calls
Town Hall presentations and speaker notes
Responsible for the development and execution of a gratification / recognition platform and rewards program that drive customer-centric behaviors and results, including but not limited:
Team nomination processes
Responsible for the creation and maintenance of a high-energy, collaborate physical environment:
Working with operations leaders to ensure daily huddles occur
Public display of key customer metrics
Consistent management floor presence across sites
General maintenance of a fun, yet clean and safe environment
Full people management responsibility, including hiring, firing, promotions, performance and compensation management, & training & development.
Bachelor's degree in communications, or related field is required; an advanced degree is preferred
Minimum 10 years’ experience in mid- or senior-management role.
Demonstrated skill and comfort in proactively building relationships with business leaders
Extensive and successful writing and editing experience
Demonstrated experience and leadership in managing a comprehensive communications strategy to advance an organization's mission and goals
Innovative thinker with a track record for executing on strategic thinking
Ability to influence and engage direct and indirect reports and peers
Self-reliant, good problem solver, results-oriented
Ability to make decisions in a changing environment and anticipate future needs
Experience developing and implementing employee recognition programs
Global Technology & Operations
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
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Don't accuse New England Life Insurance of a regional bias. The company, which operates as New England Financial, provides insurance and...