Partner with IT and the various business groups to implement strategies and consistent processes throughout Newport. Communicate objectives, set key performance indicators for the team, and review and approve technical solutions presented by staff in support of customer needs. Collaborate with other IT and business leaders across Newport.
In conjunction with the IT Leadership team design, implement and maintain standards, processes, monitoring, controls and discipline across the operation to deliver reliable and predictable environment for server, storage, database, virtualization, SAP/Basis, end user computing and windows technologies. Develop and maintain reliable IT Computer and Helpdesk services support staff that supports both the internal IT and business needs. Plan, coordinate, and manage project activities. Prepare analysis and reports on Helpdesk, IT Operations support and data center infrastructure on a periodic schedule to identify trends, capacity issues, and performance issues. Responsible for IT Infrastructure operating budget
Manage a team of technology professionals including managers, team leads, engineers and technicians focused on architecture, design, implementation, proactive monitoring, maintenance activities and incident/problem management activities aimed at providing highly available and reliable IT environment. Remain knowledgeable with current and future technologies and providing recommendations as needed to meet corporate objectives.
Bachelor’s degree in Computer Science or equivalent with 8 – 10 years industry experience, and 5 – 7 years in a management role leading Computer, Network and Critical data center operations.
Must have successfully managed and supported a similar function in a global/International setting
Broad understanding of data center facilities, data backup systems, server, storage, database, network and helpdesk environment and must have a good understanding of applications processing including their related batch and production control processes.
Strong business orientation with insight as to how Data Center operational issues impact business operations.
Experience with SAP/Basis, Unix, Linux, Microsoft Technologies, enterprise storage (NetApp), networking (Juniper/Cisco/Palo Alto Networks), Oracle DB, and Avaya VoIP / Contact Center solutions is desired.
Demonstrated experience managing outsourced providers and maintaining partnerships with key vendors.
Skills and abilities:
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Excellent organizational, planning and project management skills and the ability to set priorities and handle multiple projects concurrently.
Proven Leadership, the ability to lead, coach and motivate a global Infrastructure team
Superior analytical, evaluative, and problem-solving skills and comfort with ambiguity.
Ability to serve as a catalyst for change in the organization.
Ability to develop, plan, and implement both short and long-range goals.
Ability to analyze complex problems, interpret operational needs, and develop integrated creative solutions.
Strong aptitude and proven ability for developing professionals and future leaders.
Exceptionally self-motivated and directed.
Ability to motivate in a team-oriented, collaborative environment with the regional Infrastructure management to ensure rapid support and solution delivery against the service catalog SLA’s.
Experienced with Disaster Recovery designs and Business Continuity
Maintain statistics necessary to trend infrastructure results and to report them on a periodic basis.
Strong negotiating skills.
Ability to articulate ideas to both technical and non-technical addressees.
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