At Allscripts, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Allscripts offers exciting new career opportunities in various locations throughout North America.
We are currently recruiting for a Director Professional Services to join our team in Chicago, NC.
All the financial aspects of running the PS business against the agreed objectives, these would include all elements associated with a regional P&L plus debt management, deal approvals and subcontractor agreements
The development and management of the regional management team and all supporting consultants. Building the right skills in the right locations to support the demands of the business.
Working with peers at an executive management level both internally and externally
The development of customer and partner relationships to support the business goals
All processes that relate to the successful and efficient running of a regional PS business, this would range from initial engagement to implementation and go-live including the ongoing development of new business. The full customer lifecycle. Specifically looking and managing the front end sales cycle, commercials negotiations and implementation approach.
The development of Customer relationships to support the business goals.
The development of Partner relationships to support the business goals.
Escalation and Program management – working with internal teams and partners to manage customer situations.
Market Awareness- Knowledge of healthcare processes, needs and requirements and how they are/would be best met with Allscripts products or new technology
Organizational Awareness- Understand different lines of business and the political and cultural sensitivities within Allscripts
Change management- Knowledge of change management principles and ability to implement by being a proactive change agent
Commercial knowledge- Understanding the end to end process, from bid process to closure, of selling Allscripts products and services and the factors that influence success including relationships, risks and costs
Customer focus- Capacity to anticipate internal/external customers needs and place customers at the center of own thinking and actions
Financial management- Being able to prepare financial plans such as budgets including forecasting and designing and implementing the tracking methods
Flexibility and adaptability- Ability to put changes quickly into practice and treat change as a learning opportunity
Allscripts product awareness- Knowing Allscripts’ line of products and services offerings; how they differentiate from those of competitors and the benefits to customers
Objections handling- Identifies issues and disagreements, brings it out, takes positive steps to solve it to facilitate collaborative resolution and strengthen working relationships
Planning and organization- Effectively defines own work into tasks, prioritizes tasks, deals with conflicting work issues, sets deadlines and monitors own progress; effectively defines team work into tasks, prioritizes tasks, allocates resources, deals with conflicting work issues, sets deadlines and reviews progress against plan
Presentation skills- Effectively presents information in a manner that is clear, fluent, and to the point; demonstrates ability to adapt communication to different audiences and engage the audience
Problem Solving- Understands needs and expectations, evaluates information, uses experience in forming opinions, evaluates the benefits of alternative solutions and their impact to determine the most appropriate course of actions to achieve goals
Process Improvement- Use of systematic approaches for evaluating current business processes and developing and implementing integrated solutions, maximizes customer satisfaction and delivers bottom line results
Project Management Overview- Understanding of how to manage each stage of the project life cycle within organizational and cost constraints: scope of project, plan activities, risk and issue management, manage resources allocated, measure project progress, determine corrective actions to ensure successful project implementation
Risk management- Identify risks of negative outcomes, measure impact, recognize when to escalate risk and minimize risk through corrective action
Strategic Thinking / Thought Leadership- Able to see the bigger picture and have a long term vision. Able to anticipate long term future customer needs and changes
Team Building- Understand the principles to unite a group into an effective team
Verbal communication- Ability to translate ideas, thoughts, feelings into speech that is appropriate and understood by the audience; is professional and courteous
Academic and professional qualifications
Travel requirements: Frequent travel
- Successful completion of a relevant Business/Management Degree.
- Minimum 2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment.
- Excellent Client facing skills with ability to engage with Senior & Key executives - minimum of 7+ years experience
- Experience of budgeting, revenue forecasting, and cost management
- 15 + years in professional services consultancy and or project management
Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and Registered Retirement Savings Plan with company match.
Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE.
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