eHealthInsurance Services, Inc.
Director User Experience Design
eHealth, Inc. is the parent company of eHealthInsurance Services Inc., and is headquartered in Mountain View, California with a marketing office in San Francisco, California. Founded in 1997, eHealth was responsible for the nation’s first online sale of a health insurance policy. With over 3 million sold members, eHealthInsurance is the leading online source of health insurance for individuals, families and small businesses.
eHealthInsurance presents complex health insurance information in an objective, user-friendly format, enabling the research, analysis, comparison and purchase of health insurance products that best meet consumers' needs. Licensed to market and sell health insurance in all 50 states and the District of Columbia eHealthInsurance has developed partnerships with more than 180 health insurance companies, offering more than 10,000 health insurance products online.
In 2009 eHealthInsurance was named Best Insurance Website by Kiplinger for the 3 rd consecutive year. It won a Webby Award for Best Insurance Website in 2007 and was nominated again in 2010. It was also named one of the 50 fastest growing companies in Silicon Valley by Deloitte & Touche in their annual Silicon Valley Technology Fast 50 Program Award. eHealth has been featured in the New York Times, LA Times, Washington Post and USA Today as well as with CNN, Fox News, Good Morning America and The Today Show .
Are you passionate about creating products that are useful, innovative, easy to use, and built efficiently?
Do you like to creatively solve complex problems, and generate engaging and holistic user experiences?
Are you curious about users and their needs (real or imagined), and how they use technology to satisfy those needs?
If so, we want you . eHealth is looking for a hands-on UED Director to expand and further develop our User Experience and Research strategies, in order to help us develop new, and improve existing products.
As the UED Director, you will lead and collaborate with our existing design team to drive the strategic vision to bring UX design excellence to our products, while growing eHealth’s UX processes and design team.
You will act as a leader, mentor, and advocate for the team, interfacing with other stakeholders, such as product managers, engineers, and client services account managers. You will interact and work with our Head of Product, helping to identify and to clarify UX trends and strategies, and incorporate these strategies back to your team for execution.
This position requires a passion for applying user-centered design principles to deliver easy, simple, effective and efficient solutions.
Manage the existing design team, their priorities and deliverables, to provide strategic design vision, leadership as well as guidance.
Drive design thinking and be a thought leader in creating Lean, customer-centric end-to-end experiences.
Be a user advocate, lead UX discussions, and champion the UX vision across the organization.
Collaborate with other designers, engineering teams, and business stakeholders to prioritize UX activities throughout the software development life-cycle, in order to consistently deliver high quality experiences that meet business drivers and metrics
Create innovative and appealing designs in a fast-paced, rapidly changing environment through sketches, storyboards, user task flows, wireframes and prototypes.
The successful candidate will:
Have a great track record in creating highly functional, user-focused, complete, and desirable designs.
Help stakeholders and product managers understand how to incorporate good user-centered design principles and thinking into the product from the very beginning.
Be an effective evangelist for UX best practices and user-centered design, establishing common patterns, style guides, and consistency across all products.
Lead the UX team through the design processes, and partner effectively with cross-functional teams, and driving cross-team collaboration efforts between them.
A portfolio of your work showing us a thorough understanding of your successful design, research and/or information architecture experience is required.
8+ years’ experience in applied UX design and management
Track record of building UX teams that incorporate all roles of UED - ethnographic research, information architecture, human-computer interaction design, and visual design.
Understanding of web and mobile technologies, including emerging standards such as CSS3, HTML5 and the like.
Excellent verbal and written skills to communicate the value of design to all sorts of people in the organization
Knowledge of industry trends, design tools, iterative design processes, methodologies, and practices
Strong critical thinking and problem solving skills
Competitive compensation package includes: generous salary, full employee benefits, 401(k) and stock options. unlimited snacks and beverages , business casual attire, a fun place to work.
eHealthInsurance is a profitable, public company ( NasdaqGM: EHTH ) that is continuing to grow even in this challenging economic market.
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