Director Volunteer Services Customer Rel
Albany Memorial Hospital (Albany) - Albany, NY

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Director Volunteer Services Customer Rel Department: Albany Memorial Volunteer Office
Affiliate: Albany Memorial Hospital (Albany) More About This Location
Job Specifics: Part time Benefits Benefits
Job Duties: Provides direction, coordination, and consultation for all volunteer services and patient representative programs within the organization. Plans, develops, and manages volunteer services so that the organization will derive full benefit from the important resources available to it through a consistently well-managed corps of volunteers that are a valuable resource in achieving the organization's mission. As a Patient Representative, responsible for all patient concerns received via mail, phone or in-person (compliments and complaints). Oversee the following aspects of Press-Ganey surveys: ordering supplies, labeling, collating, mailing, receiving returned surveys, reviewing, researching, and responding
Minimum Requirements: Associates degree in human services or a minimum of 3 years experience in volunteer/patient representative services. Supervisory experience in personnel management, training and management of budget.