DIRECTV (NASDAQ: DTV) is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming and industry leading customer service to more than 30 million customers in the U.S. and Latin America. In the U.S., DIRECTV offers its 19.4 million customers access to more than 170 HD channels and Dolby-Digital® 5.1 theater-quality sound, access to exclusive sports programming such as NFL SUNDAY TICKET™, Emmy- award winning technology and higher customer satisfaction than the leading cable companies for eleven years running. DIRECTV Latin America, through its subsidiaries and affiliated companies in Brazil, Mexico, Argentina, Venezuela, Colombia, and other Latin American countries, leads the pay-TV category in technology, programming and service, delivering an unrivaled digital television experience to more than 10.6 million customers. DIRECTV sports and entertainment properties include three Regional Sports Networks (Northwest, Rocky Mountain and Pittsburgh) as well as a 60 percent interest in Game Show Network.
As the Director of CE Sales your job duties will include, but not be limited to, the following:
Achieve or beat the sales plan/forecast, churn target, and other metrics for each assigned retailer as determined by DIRECTV
Report back to company executives on market trends and factors that may impact the business
Participate in monthly reviews of the business with the company SVP
Manage assigned retail accounts on a day to day basis
Communicate professionally and effectively with contacts at all levels of assigned accounts including those at the corporate, regional, and store levels
Work with the Director of Labor Partners and the Retail Services team to address any customer or account escalations. Work with those teams to minimize/eliminate escalation points.
Sell in new DIRECTV initiatives and offer to assigned retail partners
Analyze the retail marketplace to identify potential targets for DIRECTV in-store labor
Onboard new retail partners. This involves cross-functional collaboration with DIRECTV's legal, sales operations, finance, marketing, and CE sales teams
Work with the DIRECTV marketing department to develop and secure approvals of marketing collateral to be placed within our retail partners' locations
Work with the entire DIRECTV CE Sales team to develop programs, incentives, and initiatives to drive high value DIRECTV subscribers within the channel
Work with the Director of Labor Partners to achieve the most productive and appropriate labor partner mix for each assigned retail partner
Successful candidate must possess 5 - 10 years successful track record in sales, managing large complex accounts / partners in the technology, services, enterprise software or equipment markets.
Consumer Electronic partnership management experience required.
A verifiable track record of consistent overachievement of objectives is desired.
The ability to thrive in a fast-paced, demanding, metrics-driven environment is critical.
Well-refined organizational and prioritization skills are essential.
The successful candidate must possess and demonstrate, outstanding electronic and verbal communications skills including multi-media presentation skills; strong business acumen and analytics skills; the ability to synthesize and communicate complex business concepts using tools which include but are not limited to, Excel, Power Point, Word, Outlook.
Proven ability to develop new business opportunities.
Additional knowledge in direct and database marketing, lead management, vendor management and call center operations and systems is preferred.
Candidates must have a history of sales success and excellent communication, presentation and organizational skills.
In addition, attention to detail, ability to work in a fast paced, changing environment and manage multiple projects simultaneously is required.
Bachelor's Degree is required.
Touch points include inbound and outbound call centers, website, alt media, direct mail, and Door to Door.
Will participate in operational process improvement projects and provide requirement definition and communication of business specifications to cross-departmental team members.
DIRECTV - 7 months ago
DIRECTV takes television straight to the masses. The company operates the largest direct-to-home (DTH) digital TV service in the US, ahead o...