The Director E -Commerce Fulfillment is responsible for the smooth and safe operation of a busy, sku intensive ecommerce order fulfillment center. In addition to managing daily operations, you will also be responsible for the future development of systems and procedures that enhance the operation.
As leader of the Facility, insure timely, safe and accurate processing of all facility activities. Monitor systems and generate reports throughout the day to evaluate progress. Work with Corporate Director to insure all facility activities comply with corporate policy.
Promote safety in all activities with all associates. Partner with Loss Prevention and HR to deliver training and communicate company approved safety practices and procedures.
Plan and maintain facility budget, manage and monitor payroll expenses.
Communicate daily, weekly, monthly and seasonal goals and objectives to all levels of associates within the DC. Provide guidance to the operations team in order to achieve those goals.
Create and implement actions plans that improve operational processes and promote a culture of continuous improvement.
Develop managers on all aspects of their positions. Coach and mentor direct reports toward individual growth and performance (succession planning). Insure direct reports lead their teams by example; provide clear direction and timely feedback.
Build and maintain a positive, team oriented culture that demonstrates consistent work practice and integrity.
Create staffing plans and work with managers and HR to insure staffing needs are met throughout the year.
Project Director on all major Facility projects and initiatives, as well as technology upgrades/implementations. Qualifications
5 to 7 Years Management experience in an order fulfillment (pick, pack and ship) environment (web-based B2C, B2B, and B2DC fulfillment); in depth knowledge of parcel shipping requirements and programs.
Knowledge of six sigma or LEAN process improvement methodologies.
Proven ability to manage and plan labor requirements and initiatives in a multi shift, seasonal workforce.
Proficiency with WMS (Manhattan Associates preferred) as well as MS Office.
Previous experience with automated fulfillment processes/systems and experience with RF, conveyor, and sort systems.
Exemplary leadership, coaching and team building skills.
Bed Bath and Beyond - 15 months ago
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