Director for Student Financial Services
Case Western Reserve University 108 reviews - Cleveland, OH

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The Executive Director of Student Financial Service is responsible for the entire revenue cycle of student tuition which includes communication to prospective students on fees, rate setting, coordination of scholarships and awards, coordination of all tuition and fees, third-party vendor management, negotiation of banking arrangements with third parties, billings to students/guarantors, collections, payment plans, student receivables, loan management, accounts holds, and management of SIS billing/AR platform, among other duties.


  • Design and manage communication to prospective students on CWRU tuition, fees, payment alternatives, and coordination of awards (e.g. scholarships, aid, waivers, etc.).
  • Coordinate revenue cycle strategies and related tactics with Enrollment, Human Resources, Financial Planning, and Management Centers to produce accurate planning.
  • Provide planning parameters on net tuition revenue to Management Centers.
  • Design and manage an effective SIS platform to provide state-of-the-art information and platinum service to students regarding their billing and payment activity.
  • Prepare rate-setting recommendations for budget guidelines for tuition, board rates, room rates, and other student-related fees
  • Prepare and maintain enrollment impact assessment for strategic planning.
  • Prepare recommendations for student aid budget guidelines.
  • Prepare a long-range financial forecast [both revenue and cash basis] for tuition revenue, financial aid, special fees and auxiliaries.
  • Design and manage interfaces for planning and day-to-day activity between all constituent departments (i.e. Enrollment, Financial Aid, Human Resource, Controller’s Office, Treasury, Investment Office, Provost Office, Registrar’s Office).
  • Prepare quarterly and prospectively Federal Fringe Rate Proposals related to tuition waiver benefits and payment negotiations.
  • Establish annual student payment calendar.
  • Prepare annual report on key performance metrics for the Bursar’s Office, including revenue cycle performance, cash collections, loan activity, and default activity.
  • Responsible for an accurate, timely billing cycle which coordinates all financial aid and awards to students [over 92% of students receive some form of aid].
  • Determine the allocation of student tuition to management centers.
  • Prepare, analyze, and maintain the tuition revenue budget approximately $ 350 million annually. Identify if any adjustment to tuition forecast is required.
  • Prepare, analyze, and maintain the student aid budget – approximately $150 million annually. Identify if any adjustment to tuition forecast is required.
  • Manage all third-party relationships related to revenue cycle (e.g. payment plans, banks, credit cards, bill-pay service, loan managers).
  • Manage customer service program to meet the needs of students, employees, and guarantors.
  • Manage student accounts receivable and loans, approximately $ 60 million, including collection efforts as necessary.
  • Identify accounts to be placed on hold due to delinquent payment.
  • Manage all information and information system content related to revenue cycle (e.g. SIS, web-content, Dun & Bradstreet).
  • Manage financial and legal requirements related to ultimate payment of services provided by CWRU.

  • Participate in strategic planning of CWRU.
  • Support long range plans for each Management Center.
  • Support long range plans of revenue cycle.
  • Perform other duties as assigned.

    Department: CFO, Controller, Treasurer, Chief Investment Officer, Vice President Financial Planning, Bursar

    University: Enrollment, Financial Aid, Human Resources, University Marketing & Communications, ITS, Management Centers, Provost, Vice President for Planning, Auxiliaries, General Counsel, students

    External: IT vendors, financing vendors, law firms, guarantors

    Students: Little or no contact with students.


    Directly supervising approximately 10 FTE’s.


    Experience: 10 to 15 years' progressive revenue cycle management.

    Education: Bachelor’s degree required, business preferred. An advanced degree in business preferred.


  • Demonstrated success in managing to a day’s revenue outstanding, loan conversion rate, and customer satisfaction metrics.
  • Expertise in revenue cycle management, revenue analytics, staff development/management, strong interpersonal skills, strategic planning, budgeting, process re-engineering, customer service
  • ERM IT platform/ERP component, PeopleSoft ERP background helpful

    General office environment (multi-office location).


    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

    About this company
    108 reviews
    Case Western Reserve is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case...