Director of Career Services
Goodwill Industries of Arkansas - Little Rock, AR

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This position's primary responsibility is to ensure the development, implementation and sustainment of efficient and effective career development and job search activities through all of the career service centers across the state. The Director of Career Services is responsible for communicating to the career services team the short and long term objectives and overall performance goals for career development and job placement efforts for people served. The Director must also guide and direct the career services team members to successful attainment of goals through coaching and developing team members to higher levels of professional growth. This position will focus on the delivery of services through an integrated service system and a cross-functional team, including working closely with other workforce areas to reach department goals for persons served and job placement.


1. Develops and executes strategic direction and vision for Career Services and Business Services that includes internal and external initiatives and programs for Career Services. Strategic direction is based on economic and workforce conditions; current trends and issues in the field of workforce development and human capital management. This duty is performed daily, about 20% of the time.

2. Supervises career service center managers to ensure proper staffing, budget monitoring, completion on daily activities, up to date record keeping, team communication and training, and response to disciplinary issues. This duty is performed daily, about 20% of the time.

3. Frequently travels statewide to various locations to manage multi-location career centers and ensure professional development to managers and staff. This duty is performed as needed, about 15% of the time.

4. Conducts extensive market research, needs assessments, and gap analyses in an effort to formulate effective employer relations outreach efforts. Data obtained from these processes are used to attract prospective companies to recruit clients from Goodwill Career Services Centers. This duty is performed as needed, about 10% of the time.

5. Creates and maintains standard operating procedures and strategies to support the continued growth and advancement of the Career Service Center goals and objectives. This duty is performed as needed, about 5% of the time.

6. Develops relationships with community partners that will increase the numbers of clients benefiting from our services and also increasing the amount of resources for Goodwill clients. This duty is performed daily, about 10% of the time.

7. Monitor and ensure that each career center and regional area meets established revenue and expense goals. This duty is performed monthly, about 5% of the time.

8. Consults with employers on best strategies for establishing and developing effective recruitment programs for both full and part-time employees to include employer use of career center hiring events, job fairs, unadvertised job postings, and any other recruitment activities. This duty is performed weekly, about 5% of the time.



To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Broad knowledge of such fields as advanced accounting, marketing, business administration, finance, etc. Equivalent to four years of college, plus 9 to 10 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience.


10+ years management experience.

3 years sales or marketing experience.

Able to demonstrate goal attainment and program growth.

Experience managing multiple site locations.

Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration, and/or other barriers to employment.

Adhere to client privacy rights and HIPPA requirements.

Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the general public.

Ability to provide vocational counseling, build self-esteem, access resources, and network.
- Proficient with Microsoft Office (Word, Excel.)

Ability to travel within Goodwill's designated region as required.

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