Reports To: Chief Operating Officer|
Summary of Position:
The Director of Casino Operations is responsible for the daily operations and administration of the gaming and cage areas in accordance with the C.O.O's directives and the policies and procedures prescribed in the Internal Control System (ICS). This area of responsibility includes managing FTE levels and budgeting for the Casino and Cage/Vault Departments.
In addition, the Director of Casino Operations is responsible for ensuring prompt and courteous service is provided by all team members to guests and members of the public.
Demonstrates and promotes total honesty-resort-wide in all financial decisions and actions.
Uses forecasting reports in effective scheduling and efficient operation of department.
Makes weekly schedule based on forecast and staffing guidelines. Minimizes overtime.
Anticipates and controls expenses.
Explains monthly profit and loss variances to budget and last year performance.
Understands revenue components, acts to increase revenues.
Protects property of resort, acts to minimize repair and / or replacement of property.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Monitors the performance of subordinates, who supervise the casino , cage and Vault, and ensures strict adherence to casino policies and procedures;
Routinely strives to build and maintain rapport with casino players and handles customer disputes, making every effort to achieve customer satisfaction at all times;
Maintains awareness of all gaming, cage and vault activities;
Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) .
Reviews daily and monthly reports, providing written explanations for any unusual and Slot wins fluctuations and any unusual player activity;
Responsible for development and management of casino department budgets
Reviews all gaming promotions; provides input and suggestions to Chief Operating Officer;
May perform functions of all subordinate staff as required (may have access to sensitive area, keys, information and may sign forms authorized for these positions only when performing one of these functions);
Assures completion of weekly work schedules for all Managers and shift managers;
Fosters and maintains positive staff management and player/house relations;
Determines inventory needs, and insures proper orders of all gaming supplies;
Exercises appropriate judgment and discretion to identify situations that require the attention
Reviews, on a weekly basis, the slots floor layouts, machine location, machine performance, machine mix by both denomination and manufacturer to determine the need for any changes;
Adheres to all regulatory, departmental, and casino policies and procedures, and to the ICS;
Ensures proper procedures are followed when slot machines are place on or taken off the floor in conjunction with Casino Manager;
Develops and implements Casino Department policies and procedures to improve security and efficiency, and to safeguard assets;
Hires, coaches and terminates Management team members in accordance with the team member handbook;
Acts as a host, explaining slot machine details to team members and guests as necessary;
Performs and supervises and/or verifies slot machine transactions;
Must be able to obtain and maintain a NM Key gaming license.
Directly supervises Casino manager, Slot Managers, Cage and Vault managers. Carries out supervisory responsibilities in accordance with the Casinos policies and applicable laws; responsibilities include interviewing, hiring, terminating and training employees; planning, assigning, and directing work; performance reviews; rewarding and disciplining employees; addressing issues and resolving conflicts.
GAMING INDUSTRY EXPERIENCE IS REQUIRED
Education and/or Experience Requirement:
Associates degree (A.A.)or equivalent from two-year college or technical school; and 15 years related experience at least one of which is two years as a slot technician, 10 additional years as a slot supervisor/manager required.
5 years Slot accounting/Player tracking experience required. Ballys/SDS preferred
2 years "CAD" slot floor drawing/layout experience required
Property opening experience required
Management experience of 750 slot machine sized or larger property required
Must be able to obtain and maintain a New Mexico Gaming Control Board Key Person gaming license.