Director of Communications
ServiceSource - San Francisco, CA

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Have you repositioned a company lately? Do you thrive when challenged with identifying, building and driving your company’s identity and voice in the market place? Do you have a keen understanding of the global technology-oriented market coupled with a savvy ability to generate news that builds credibility and influence? Can you demonstrate expertise in aligning internal change management with external communications?

ServiceSource International (SSI) is seeking an exceptional Communications professional who can answer “YES!” to all these questions and pepper us with a million of your own…

The Director of Communications will have the opportunity to play a critical role in the company’s repositioning from the leading provider of Recurring Revenue Services to the leader in SaaS-based recurring revenue. In this role the successful candidate will own SSI’s communications strategy & execution while partnering with Sales, Marketing, Company Execs & most importantly, our customers to position ServiceSource as a thought leader and innovator.

The Director of Communications will:
Develop and execute a communications strategy that creates news for ServiceSource and delivers against business goals. This includes Public Relations, both industry and general business press

Create and manage a high profile thought leadership program that drives influencers, media, analysts, customers, prospects and investors to seek our point of view

Run the press office function, including media relations, inquiries, press releases, etc

Manage and expand media partnerships, leveraging ServiceSource thought leadership and analysis to drive market awareness through columns, blogs and events

Identify key events, speaking opportunities and industry awards for ServiceSource and develop compelling abstracts and proposals to drive selected engagements

Create platforms for key executives and strategies for getting them into the right events and speaking opportunities

Partner with Marketing Leadership to create compelling corporate messaging and positioning

Review large scale outbound communications from all groups at ServiceSource to ensure consistent quality, voice and messaging

Develop and grow relationships with key analysts, shaping their views on the industry and the company

Manage internal communications, in partnership with HR, including programs that drive HR strategic objectives, messaging for CEO and key execs and internal communications infrastructure

Develop and execute an agency strategy

The successful candidate will be a strategic thinker with a track record of successful communications and thought leadership execution in a business to business environment. They must understand the value of strategic positioning but also enjoy rolling up their sleeves and working on individual programs. The Director of Communications will drive execution, and take ownership of building a world-class communications program.

The successful candidate will likely have the following experience:

10+ years of progressively responsible experience in Public Relations and corporate communications

10+ years of experience managing Analyst Relations, preferably in software / cloud services

10+ years of marketing / communicating services; prefer some experience in cloud services

Demonstrated ability to drive successful thought leadership programs that position companies with executives and their teams as “must have” partners for staying on the leading edge

Demonstrated ability to make news that drives innovative and compelling business-oriented coverage in both general business and trade press

Demonstrated ability to develop and execute media partnerships that drive thought leadership

Demonstrated ability to run successful internal communications programs

Excellent writing, communications and presentation creation / delivery skills

BA from leading university

If this all sounds like you, we want to speak with you and learn about how your expertise, passion & creativity can help ServiceSource continue to lead the Recurring Revenue Management industry.

Apply through LinkedIn at the top of this page. You may also send your resume & cover letter to Jonathon Wall with SSI Talent Acquisition,