Director of Community Management
Lyft - San Francisco, CA

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Your Responsibilities:
Create a successful management structure for team of 20+ CMs
(hiring, onboarding, weekly 1:1s)
Surface team leads to run
regional pods of CMs
Actively manage both team leads and
Develop and own offline programming for local community
Oversee local content and event execution (e.g.
newsletters, social media campaigns, hangouts)
Work closely
with Launch Team to smoothly transition markets from Launchers to

Your experience:
8+ years of people management experience with teams of
Experience scaling a team within a hypergrowth
Background managing large-scale online
communities, ideally with a global remit
emotional intelligence and ability to connect deeply and inspire
both employees and users
Ideally experience engaging
offline communities around a campaign or cause

About this company
65 reviews
Lyft is your friend with a car. Drivers are matched with passengers who request rides through the Lyft iPhone or Android app. Drivers are...