Director of Customer Success
SumTotal Systems 9 reviews - Remote

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Overall Responsibilities:
? Responsible for managing a region on our N. American Customer Success Team with overall responsibility for customer loyalty, renewal, referencability, and portfolio expansion.

? Reports directly to the VP of Customer Success.

? Responsible for managing a 5 to 8 individual contributors focused on customer satisfaction and bookings activities.

? Reports directly to the VP of Customer Success.

? Manage an annual sales quota in excess of $6,000,000.

? Develop and deploy programs focused on driving high customer satisfaction and loyalty.


? Bachelor’s degree and 10+ years of sales and/or account management experience, previous management experience preferred

? Experience in the Human Capital Management industry desirable.

? Demonstrated ability to drive customer renewals.

? Demonstrated track record in achieving bookings targets, managing large account management teams, and driving customer success and referencability. Ability to push past rejection to achieve results.

? Proven leadership and ability to drive successful sales teams.

? Ability to work with customers directly to help overcome challenges and convert challenged customers into referencable customers.

? Strong verbal and written communication skills with the ability to build and deliver powerful presentations.

SumTotal Systems is an EOE and strongly supports diversity in the workplace.

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About this company
9 reviews
A company can't do anything without its employees, and SumTotal Systems offers a total answer for managing a company's Human...