As Director of Customer Success, you will be responsible for maximizing the value that customers receive through their relationship with VersionOne. Leading a team of customer success managers, you will analyze customer usage patterns, identify opportunities where VersionOne would add more value, and engage with customers to become a partner in their success. For VersionOne, your team will increase customer lifetime value and cultivate advocates that fuel VersionOne’s rapid growth.
Lead a team of customer success managers
Build and operate a customer onboarding program
Monitor activity of current customers for signals that require outreach
Encourage the identification of product and service opportunities within current accounts
Collaborate with services, sales, product support, and development to deliver value to the customer
Proactively manage escalations of customer issues to ensure a practical, reliable response
Identify and champion opportunities to improve our customer experience
Foster close relationships with our best champions
Up to 20% Travel
7+ years of relevant work experience
Understanding and knowledge of the benefits of Agile development
Expertise managing large, complex accounts in a customer facing role
Track record of using data to drive activity
Proven effectiveness at building and leading high performing teams
VersionOne is the leading project planning and management tool designed specifically for agile software development. Enabling today's most...