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The Director of Philanthropy Systems and Processes works with Philanthropy leadership to design and disseminate fundraising business policies and procedures throughout the Nature Conservancy and to align systems and training to support them. S/he partners with executive and program staff at the Worldwide Office and in the field to synthesize requirements and design business processes that deliver strong levels of performance and ensure effective legal and regulatory compliance, and ensures that recommended policies are reflected in CRMS system requirements as well as organization-wide training. The Director monitors system effectiveness and the impact of policies and practices on fundraising performance, data integrity and compliance objectives, and develops strategies to improve outcomes/ address identified gaps. He or she will provide leadership for the Philanthropy Department’s transition to a new Customer Relationship Management System (CRMS), coordinating with other departments as needed to ensure an integrated, cohesive business process and customer experience.
The Director supervises the Fundraising Systems Specialist Team and the CRMS business lead, a total of approximately 20 staff. Fundraising Systems Specialists provide FMS/CRMS business support and training, tier 1 reporting and custom queries, and oversee the accuracy of gift recording in compliance with sound financial management policies and practices (e.g., FASB) for field and centralized operating units. The Director serves as the primary owner for business processes and institutional guidelines related to the work of the Fundraising Systems Specialists, and is responsible for establishing and monitoring activity level benchmarks and measures of success. S/he directs the development and implementation of a strategic, integrated approach to maximize success. The Director is also responsible for the administration and monitoring of his or her team’s budget, and for personnel and human resources issues.
The Director has a strong work ethic and spirit of customer service, and proactively anticipates and works to address key stakeholder needs. S/he participates in or leads special projects at the request of TNC leadership. S/he reports to the
Director of Field Strategy and Operations
- Bachelor’s degree and at least 8 years experience, including experience working at a senior level.
- Experience conceiving and implementing strategic initiatives, including business process optimization, system alignment and training design.
- Experience synthesizing executive level and end-user business requirements.
- Experience with a leading Customer Information Management System.
- Experience, coursework, or other training in business, technology, operations or related field.
- Experience in planning and delivering budgetary responsibilities.
- Experience managing and supervising a multi-disciplinary team.
- Experience working in a large, complex, not-for-profit environment.
- Experience in developing, directing, and managing multiple projects.
- Senior-level experience in fundraising operations or systems management, finance/accounting, business or consulting; TNC experience in these areas preferred.
- Strong analytical skills, including ability to gather, manipulate, interpret and communicate the results of quantitative and qualitative data and analysis.
- Masters degree in business, technology or operations preferred.
- Ability to facilitate strategic dialogue with senior-level stakeholders, probing to identify key issues, develop potential solutions and synthesize a plan of action
- Ability to lead strategic initiatives by collaborating with key stakeholders to articulate a philanthropy vision and intended outcomes, develop and vet a plan of action, and implement plans to deliver targeted outcomes.
- Track record of achievement in leading a department or large diverse team.
- Expert knowledge of current and evolving trends in relevant discipline.
- Superior organization, communication and presentation skills.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.
To apply to position number 41341, submit resume and cover letter as one document. All applications must be submitted in the system prior to 11:59 p.m. Eastern Time on August 2
Failure to complete all of the required fields may result in your application being disqualified from consideration.
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The Nature Conservancy is an Equal Opportunity Employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.
The successful applicant must meet the requirements of The Nature Conservancy’s background screening process
The Nature Conservancy is a leading international, nonprofit organization that preserves plants, animals and natural communities...