Director of Enforcement, Quality Control
National Collegiate Athletic Association - Indianapolis, IN

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Title: Director of Enforcement for Quality Control and Risk Management


  • Analyze and manage initiatives and policies related to quality assurance and quality control, including the development of a department quality assurance and quality control plan.
  • Develop strategies to identify, monitor and mitigate department risk in development, investigations and processing.
  • Lead the department business performance metrics, which includes working with vice president and managing director to develop and assess department performance relative to BPM in development, investigations and processing.
  • Lead, develop and oversee department training, continuing education and professional development plan and efforts to assure quality.
  • Evaluate and continue to develop the Review Board and Mock Hearing process in alignment with a department quality assurance and quality control plan.
  • Develop and maintain an internal and external audit plan as an ongoing enforcement initiative and serve as liaison to all external auditors and for all external audit functions.
  • Supervise at least two coordinator/assistant/associate director positions, which will include the positions responsible for (1) implementation of the department training, continuing education and professional development plan, and (2) the continuing development and implementation of department business performance metrics.
  • Complete special projects assigned by the vice president of enforcement ensuring quality control measures are integral to all department initiatives; e.g., Enforcement Inclusion Guiding Team and Enforcement Working Group efforts.

  • Qualifications:

  • Bachelor's Degree. (Required)
  • Advanced Degree. (Preferred)
  • Working knowledge of and experience with investigations. (Preferred)
  • Strong communication skills. (Essential)
  • Understanding of NCAA culture and/or enforcement processes. (Preferred)
  • Understanding of intercollegiate athletics. (Essential)
  • Experience in multiple work environments and or change management. (Preferred)
  • Service industry business performance improvement, quality assurance and quality control experience. (Preferred)
  • Familiarity with identifying and managing risk. (Preferred)
  • Strong leadership and managerial skills. (Essential)
  • Strong organizational skills. (Essential)
  • Strong collaborative skills. (Essential)
  • Six years directly related work experience. (Preferred)

  • Contacts:

  • Enforcement staff (principal).
  • NCAA staff members in other groups (secondary).
  • Institutional personnel and attorneys (secondary).
  • Internal and external auditors (secondary).

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