Director of Food & Beverage.
Seneca Gaming Corporation - Niagara Falls, NY

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The Director of Food and Beverage is responsible for managing and overseeing all aspects of the administration and daily operations of the Food and Beverage department. The Director of Food and Beverage will perform all duties within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

To perform this job successfully, and individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must demonstrate leadership, fairness and sensibility to the customers and employees. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Education/Experience: Must be 18 years of age or older upon employment. Bachelor’s degree in food service management or a related field is required; master’s degree preferred; applicable food & beverage certifications desirable. Ten (10) years of professional experience in the field of food and beverage required with at least five (5) at the manager/director level. Must have multi-unit food and beverage experience in high volume resort overseeing budget, cost control, guest service, employee engagement and internal controls, safety and sanitation and direct responsibility for supervising loss prevention and alcohol responsibilities. Must have previous experience overseeing restaurants, culinary, stewarding, beverage services, banquets and catering, and remote outlets. Experience developing and implementing new policy, procedures, guest service programs and opening new restaurants preferred. Must be able to evaluate statistical reports and other business reports. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.

Language Skills and Reasoning Ability: Ability to write routine correspondence and to speak effectively to the public, employees and customers. Must possess excellent communication skills. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted. Must be able to stand, walk, and move through all areas of the Food and Beverage department and the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

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