Director of Foreclosure Mediation
Center for Conflict Resolution, Chicago, Illinois - Chicago, IL

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Center for Conflict Resolution

Position Available: Director of Foreclosure Mediation The Organization

The Center for Conflict Resolution (CCR) is an independent, not-for-profit organization based in Chicago, Illinois with a mission to work with individuals, communities, courts and other institutions to manage and resolve conflict. CCR has been in operation for 34 years and is a leading provider of community mediation services with a nationally recognized mediation skills training program. CCR's dispute resolution services are carried out by a full-time staff of 12 and more than 120 active volunteers under the direction of a Board of Directors.

The Program

CCR provides mediation services as a partnering organization for the Circuit Court of Cook County Mortgage Foreclosure Mediation Program (Program), along with The Chicago Bar Foundation, The Chicago Community Trust, Illinois Housing Development Authority, and multiple pro bono and legal aid organizations, housing counseling agencies and community-based outreach organizations. Established in 2010, the overall program provides free housing counseling, legal assistance and mediation services to Cook County homeowners and families in foreclosure and is designed to help homeowners resolve their mortgage foreclosure cases in the most fair and effective manner possible.

The Center for Conflict Resolution provides the core mediation services for the Program, including management and oversight of the mediations and recruiting, training and supporting a dedicated corps of volunteer and contract mediators.

Job Summary

The Director of Foreclosure Mediation oversees the daily operations of the mediation component of the Program, inclusive to responding to all inquiries, complaints and the planning and organization of such resolution, managing a team of 3 case managers and a pool of contract and volunteer mediators to assure efficiency and effectiveness.


Reports to: CCR Executive Director


Education: 4 year College degree required; Juris Doctorate preferred.

Work experience:

Mediation experience required. Candidates should have a proven track record of conducting15 mediation sessions or more, with a preference for experience in mortgage foreclosure mediation. Experience with the Circuit Court of Cook County Mortgage Foreclosure Mediation Program (or similar) preferred. The position also requires experience with project management at the executive level, strategic planning, foreclosure law and mediation and legal system terminology. Excellent written and verbal communication skills are a must and successful candidates will have, experience working with stakeholders and in a team environment as well as autonomously. Sales Force software/technology experience is a plus.

The duties of the position include maintaining current processes, recruiting, training and monitoring mediators, planning and facilitating foreclosure continuing education events, monthly statistical and budget reporting and managing the overall mediation component of the Program.CCR case management staff would provide support for much of the case management responsibilities with limited assistance required.

Brief Description/Responsibilities:

This position will include the following responsibilities related to the oversight of daily Program operations. These responsibilities may change to meet the changing needs of the foreclosure mediation program.

  • Manage all communications with CCR Executive Director, Chancery Court's Foreclosure Case Coordinator or designated representative, key Plaintiff's Counsel and Defendant's Counsel, Chicago Bar Foundation, Illinois Housing Authority, and other program partners.
  • Decision-making authority regarding programmatic changes to staffing, program processes, technology, documentation, reporting, outcome, evaluations, etc.
  • Oversees program budget
  • Collects, inputs and maintains monthly invoicing for mediator payment
  • Manages contract and volunteer activities
    • recruiting
    • training
    • mentoring
    • inquiries/complaints
  • Overall responsibility for program quality, efficiency, and effectiveness
  • Hours, Benefits, and Salary : This is a full-time position through July 31, 2013, with medical, dental, and life insurance benefits, and a 403(b) plan available. Starting salary in the mid-$50,000 range depending on experience. The extension of this role is contingent upon grant funding from the County.

    CCR is committed to the principles of equal employment opportunity, without regard to race, color, religion, national origin, gender, age, qualified disability, or sexual orientation or any other protected class. CCR is an Equal Opportunity employer seeking to build a workforce that reflects the diverse community we serve.