Director of Housekeeping
Pillar Hotels & Resorts - Miami, FL

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Pillar Hotels & Resorts Executive Housekeeper


Heads and manages the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized.

Primary Responsibilities:

Assists General Manager or Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
Supervises work activities of housekeeping staff
Ensures adherence to company quality standards by inspecting rooms, including deep cleans
Distributes keys and work assignments to staff
Addresses guest complaints regarding housekeeping service or equipment
Assists General Manager in the selection of housekeeping personnel
Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
Completes follow-up on vacant or occupied rooms
Assumes functions of Housekeeper as necessary
Takes control of lost and found items as appropriate
Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
Conducts training classes regarding safety, security, department procedures and service guidelines.
Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties.
Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
Investigates complaints regarding housekeeping services and takes corrective actions.
Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
Displays a professional image at all times through appearance and dress.
Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Note: Other duties as assigned by supervisor or management


Internal: Guest Service: To communicate status of rooms, coordinate services, and resolve problems.
Engineering: Communicate anything needing repair.

External: Guests: To provide service.
Vendors: Order and receive supplies.


Education/Experience: High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency. Housekeeping certification as required by franchise.

Skills and Qualities:
Leadership skills
Interpersonal skills.
Communication skills.
Organizational ability.
Attention to detail.
Ability to prioritize tasks
Flexible worker
Appreciation of clean facilities
Logic and reason
Encouraging and motivating towards others

Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be exposed to and working with household chemicals.

Organizational Structure:

Reports to: General Manager

Subordinates: Assistant Housekeeper, Housekeeping Supervisor, Lobby Attendants, Housepersons, Room Attendants, Laundry Supervisor/Manager, Laundry Attendants

Job title also known as: Housekeeping Director, Housekeeping Manager

This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.

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