Director of Housekeeping
Starwood Hotels and Resorts Worldwide Inc - Atlanta, GA

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Company

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the hotel industry. Each brand’s unique personality provides a distinct experience for both guests and associates. Our brands include: Le Méridien®, ElementSM Hotels, AloftSM Hotels, Sheraton® Hotels & Resorts, The Luxury Collection®, St. Regis® Hotels & Resorts, Westin® Hotels & Resorts, W Hotels® and Four Points® by Sheraton.

Starwood is a relatively young company, however we have a history full of stories of growth, innovation, and triumph. We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.

Our philosophy is Diverse Brands, Innovative Thinking, Strong Growth, and Empowered Associates. Starwood Hotels & Resorts is one of the fastest growing companies in the hospitality

Location

The Westin Buckhead Atlanta offers guests a modern, refreshing retreat infused with traditional southern hospitality. Guests can indulge in world-class shopping at the adjacent Lenox Mall and Phipps Plaza, or access myriad dining options within minutes.

With more than 30,000 square-feet of flexible function space, we can provide an inspiring setting for meetings, seminars and galas. Floor-to-ceiling windows, the latest technology, and a dedicated staff help create a successful event from start to finish.

Airy, bright and fresh with sweeping skyline views, our 365 oversized guest rooms include our world-renowned Westin Heavenly Bed® and Heavenly Bath®. Enjoy an in-room movie on a 32-inch LCD TV, or stay productive with wireless High Speed Internet Access.

EOE. Drug Free Workplace. M/F/D/V.

Department

Job Description

Manage the day-to-day and long term operations of the Housekeeping and, where applicable, Laundry/Valet departments. Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.

Director of Housekeeping
Company

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the hotel industry. Each brand’s unique personality provides a distinct experience for both guests and associates. Our brands include: Le Méridien®, ElementSM Hotels, AloftSM Hotels, Sheraton® Hotels & Resorts, The Luxury Collection®, St. Regis® Hotels & Resorts, Westin® Hotels & Resorts, W Hotels® and Four Points® by Sheraton.

Starwood is a relatively young company, however we have a history full of stories of growth, innovation, and triumph. We have a well thought-out business philosophy that has served us well in the past, and the future looks bright as our company improves and grows.

Our philosophy is Diverse Brands, Innovative Thinking, Strong Growth, and Empowered Associates. Starwood Hotels & Resorts is one of the fastest growing companies in the hospitality

Location

The Westin Buckhead Atlanta offers guests a modern, refreshing retreat infused with traditional southern hospitality. Guests can indulge in world-class shopping at the adjacent Lenox Mall and Phipps Plaza, or access myriad dining options within minutes.

With more than 30,000 square-feet of flexible function space, we can provide an inspiring setting for meetings, seminars and galas. Floor-to-ceiling windows, the latest technology, and a dedicated staff help create a successful event from start to finish.

Airy, bright and fresh with sweeping skyline views, our 365 oversized guest rooms include our world-renowned Westin Heavenly Bed® and Heavenly Bath®. Enjoy an in-room movie on a 32-inch LCD TV, or stay productive with wireless High Speed Internet Access.

EOE. Drug Free Workplace. M/F/D/V.

Department

Job Description

Manage the day-to-day and long term operations of the Housekeeping and, where applicable, Laundry/Valet departments. Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.

Starwood Hotels - 22 months ago - save job
About this company
381 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...