Director of Housekeeping
Starwood Hotels and Resorts Worldwide Inc - Atlanta, GA

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Company

As the crown jewel among luxury Buckhead hotels, The St. Regis Atlanta stands out as a true "in-town" luxury resort that is gracious in each finely crafted detail. Savor the inviting feel of a AAA Five Diamond boutique hotel along with the impeccable service that is uniquely St. Regis.

Our Mission Statement - The St. Regis Atlanta will be recognized as the world’s finest hotel and residences by providing uncompromising service to our guests allowing the greatest of all luxuries - time. We make St. Regis Atlanta the best address by recruiting select staff and allowing them to creatively express their individual strengths through empowerment to provide thoughtful, bespoke service; creating indelible memories and inspiring loyalty beyond reason. Through innovation, we will exceed the expectations of our stakeholders, staff, residents, guests and community to responsibly outperform our competitors. By embracing the rich heritage of the St. Regis brand and crafting our own distinctive traditions, we will carry on a legacy of luxury.

Allow us, The St. Regis Atlanta.

Location

88 West Paces Ferry Road
Atlanta, GA 30305

Department

Housekeeping

Job Description

POSITION PURPOSE
Manage the day-to-day and long term operations of the Housekeeping and, where applicable, Laundry/Valet departments.

ESSENTIAL FUNCTIONS

Manage the daily operations of the Housekeeping, and where applicable, the Laundry/Valet departments. Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.

Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.

Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.

Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Additional duties as necessary and assigned.
Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer/Drug Free Workplace M/F/D/V

Director of Housekeeping
Company

As the crown jewel among luxury Buckhead hotels, The St. Regis Atlanta stands out as a true "in-town" luxury resort that is gracious in each finely crafted detail. Savor the inviting feel of a AAA Five Diamond boutique hotel along with the impeccable service that is uniquely St. Regis.

Our Mission Statement - The St. Regis Atlanta will be recognized as the world’s finest hotel and residences by providing uncompromising service to our guests allowing the greatest of all luxuries - time. We make St. Regis Atlanta the best address by recruiting select staff and allowing them to creatively express their individual strengths through empowerment to provide thoughtful, bespoke service; creating indelible memories and inspiring loyalty beyond reason. Through innovation, we will exceed the expectations of our stakeholders, staff, residents, guests and community to responsibly outperform our competitors. By embracing the rich heritage of the St. Regis brand and crafting our own distinctive traditions, we will carry on a legacy of luxury.

Allow us, The St. Regis Atlanta.

Location

88 West Paces Ferry Road
Atlanta, GA 30305

Department

Housekeeping

Job Description

POSITION PURPOSE
Manage the day-to-day and long term operations of the Housekeeping and, where applicable, Laundry/Valet departments.

ESSENTIAL FUNCTIONS

Manage the daily operations of the Housekeeping, and where applicable, the Laundry/Valet departments. Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.

Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.

Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.

Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Additional duties as necessary and assigned.
Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.

Experience
Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Equal Opportunity Employer/Drug Free Workplace M/F/D/V

Starwood Hotels - 18 months ago - save job - block
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About this company
327 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...