Director of IT Operations
Longford & Company - North Waltham, MA

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The IT Director, Global Infrastructure is responsible to plan, direct, and manage the IT Infrastructure operations and partner infrastructure service providers across our client’s sites. This includes the implementation and management of key infrastructure services to ensure that service levels are maintained and that business objectives are attained on a consistent basis.

Job Description:
Plan and develop strategy for IT infrastructure internal and partner outsourced services to meet business objectives.
Plan and manage the process to transform the current IT environment into an agreed-upon, future-state environment that includes the transition to significantly vendor-based resources for service delivery of Global Service Desk and key back-office infrastructure operations.
Manage internal staff responsible for key IT services including IT enterprise architecture, IT security and design, technical support and design of key business projects and initiatives, and end user support and services.
Act as primary liaison with third-party IT global and site infrastructure services providers.
Manage internal and service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements.
Manage internal and external service provider relationships to ensure that outsourcing contracts are successfully executed and supported.
Manage IT infrastructure costs to ensure that internal and outsourcing initiatives achieve their planned benefits within budget.
Manage project risks in a timely manner to ensure that adverse outcomes are minimized.
Oversee cross-site infrastructure initiatives to make the most effective use of available internal, contract, and external service provider resources.
Coordinate infrastructure project priorities with business owners, business partners, internal/external project team members, IT application teams, and outside consultants.
Manage and approve related business processes and SOPs for key IT services.
Manage communications across IT management and staff personnel to ensure effective collection and dissemination of IT infrastructure initiatives.

Minimum Education & Experience Requirements:
Bachelor’s degree (U.S.) or 3rd level degree (EU) in Computer Science or equivalent
15+ years in IT with progressively increasing roles and responsibilities
4-6 years of IT management experience
3-4 years of working experience managing IT infrastructure outsourcing initiatives and large external service provider partnerships
Previous experience in the biotechnology and/or pharmaceutical industries is desirable.
ITIL knowledge, experience, and/or certification

Longford & Company is a premier solutions based provider of recruiting and consulting services for technology based projects. Our goal is to connect talented professionals with innovative and exciting firms to create human capital solutions in order to meet today's business challenges. The Longford team has decades of technical staffing and consulting experience offering contract, contract to hire, and direct hire services. We take pride in providing "Best in Class" service for our clients and consultants.
Contact us for more information. www.longfordco.com

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