Information Systems/Office of Research and Technology Management (ORTM) provides software application development for multiple home-grown and proprietary systems that serve the whole campus, database support, analytics and decision-support, and hardware and software support for the research community, throughout both academic and administrative areas. The director will assume responsibility for all IS/ORTM software. Responsibilities include managing the full life cycle of application development, coordinating implementation and deployment of new systems, database maintenance and support, assistance with reports, and hardware and software support, in addition to supervising activities of the IS/ORTM team.
Under general direction, manage the activities of the Information Systems area that provide high quality technical support for meeting ORTM goals and objectives, and effectively manage resources according to university policies and procedures.
Develop, evaluate and update standard operating procedures for the IS area and strategize and create plans to facilitate the accomplishment of assigned responsibilities.
Communicate and hold personnel accountable for standard operating policies and procedures.
Provide senior leadership in ORTM with timely and pertinent data/analyses to support the planning and management of the research enterprise. Produce assessment metrics, operational reports, dashboards, and ad-hoc data to monitor performance and track tasks such as financial reports, invoices, number of awards setup each month/year, dollar value of awards, fiscal year expenditures, customer service metrics, etc.
Manage area budget for technology refreshes and new IT needs, and ensure that the area operates within allocated funds; recommend adjustments in operating, staffing and capital requests.
Coordinate functions with other areas and maintain a collaborative approach to resolving issues and concerns.
Perform supervisory functions including interviewing, selecting, training and performance appraisal of staff.
Assess the education needs of staff and encourage staff to participate in seminars and other educational programs.
Develop project plans to support all the IS/ORA software systems supporting the whole campus (including Sparta, Spiderweb, iMedris, and PADS) that specify goals, strategy, and staffing, scheduling, identification of risks, contingencies, and allocation of available resources.
With team members, identify and schedule project deliverables, milestones, and required tasks. Assign duties and responsibilities to team members.
Monitor projects against scope and specifications. Direct and coordinate activities of team members to ensure projects progress on schedule.
Review status reports prepared by team members and modify schedules and plans as required. Prepare status reports and keep management, customers, and others informed of project status and related issues.
Provide advice and resolve issues related to the success of a project.
Coordinate and respond to requests for changes from original specifications.
Provide support where needed, includes developing requirements, writing specifications, coding and testing the system.
Coordinate the integration of electronic applications within sponsored projects, compliance, technology transfer and sponsored projects accounting. This involves supporting and managing multiple home-grown and proprietary systems, including Sparta, Spiderweb, iMedris, and PADS.
Identify and participate in broad system-related research integration and reporting initiatives within and between units on the campus.
Work with the appropriate offices effectively to implement modifications to the relevant PeopleSoft, Sparta, Spiderweb, iMedris and other software modules.
Provide research data to management centers, departments, and other units to meet their various planning and management needs.
Provide troubleshooting assistance to various ORTM offices such that overall data integrity is reinforced.
Respond to unique and specific ad hoc requests for research data within and outside ORTM.
Participate in outside professional activities to maintain knowledge on developments in the field.
Perform other duties as assigned.
Department: Contact with all staff, contractors, and student employees within the division on a daily basis.
University: Contact with all customers of the research community services on a daily basis.
External: Contact with vendors on a daily basis.
Direct supervisory responsibility for 2 analyst programmers. May supervise other staff on a per project basis.
Experience: 10 or more years of experience managing IT resources, including application design and implementation; 3 or more years of experience supporting research-related applications; 2 or more years of project management, including supervision. Must have strong functional knowledge of higher education or commercial sector business practices. Must have experience working directly with functional analysts, departmental managers, and end users. Experience in a higher education institution is highly desired.
Education/Licensing: Bachelor’s degree in a computer-related field required; master’s degree preferred. PMP certification or formal training classes related to project management education highly desirable.
Excellent understanding of how technology aligns to business strategies and initiatives.
Ability to analyze and synthesize information in a concise manner and to make recommendations on strategies.
Strong knowledge of budget management practices.
Strong partnering and consensus building skills. Ability to develop networks and use them to strengthen internal and external organizational support. Ability to identify opportunities and take action to build strategic relationships between ORTMand other areas, teams, departments, or organizations to help achieve business goals.
Ability to effectively influence others to achieve understanding, acceptance and commitment to act in support of ideas. Actively promotes and solicits support for initiatives. Builds credibility as a leader by demonstrating personal commitment and sharing information.
Strong interpersonal, verbal and written communication skills.
Service-oriented, collaborative approach to customers and peer relationships. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
Ability to work in a fast-paced environment while overseeing multiple priorities. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately.
Ability to effectively manage and guide group efforts. This includes providing appropriate level of feedback concerning group progress. Ability to manage and coordinate the activities of individuals over which the individual may have no direct authority.
Facilitates teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.Establishes structures and processes to plan and manage the orderly implementation of change.Helps employees develop a clear understanding of what they will need to do differently as a result of changes.Accepts the ambiguity that comes with change activities. Creates a shared responsibility among team members by involving them in critical deliberations and decisions as appropriate.
Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
Ability to use discretion and maintain confidentiality.
Excellent technical and analytical skills and demonstrated experience using standard workplace productivity software for word processing, spreadsheet analyses, databases, statistical analyses, graphics, etc.
Thorough understanding of research funding, compliance, and technology transfer environments and familiarity with applications such as PeopleSoft, IMedRis, ClickCommerce (Sparta) and/or similar and external systems like NSF FastLane and NIH eRA Commons.
Excellent knowledge of systems development/modification and database design utilizing Oracle and Microsoft SQL Server.
Thorough knowledge of implementing and/or supporting an applications system.
Demonstrated responsibility for full life cycle implementation of new systems, including requirements/analysis, design, development, data conversion, interfaces, reporting, testing, and production support.
Normal office working environment.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.