As the first municipal consumer protection agency in the country, the New York City Department of Consumer Affairs (DCA) has ensured that businesses and consumers benefit from a fair and vibrant marketplace for over 40 years. Today, DCA regulates 55 industries and licenses and inspects almost 80,000 businesses throughout the five boroughs. The Department enforces the City’s landmark Consumer Protection Law and related City and State laws; mediates thousands of consumer complaints; and prosecutes lawbreaking businesses through our Administrative Tribunal.
DCA is committed to educating, empowering and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small agency with a big mission, every staff member at DCA plays a critical role in ensuring success.
The Department of Consumer Affairs' Office of Financial Empowerment (OFE) seeks a Director of Field Research, Data, and Analytics to be responsible for designing and implementing financial empowerment research and evaluation activities. OFE has developed a nationally-recognized robust research agenda that informs both our programmatic directions and broader policy work in the field of financial access, education, asset-building, and consumer protections.
Reporting to the Associate Commissioner for Financial Empowerment, the Director of Field Research, Data, and Analytics’ responsibilities include: creating and implementing a research plan for OFE; designing program evaluations; participating as a key member of the OFE Management Team; supervising a staff of research analysts to design and conduct research and evaluation initiatives; coordinating relationships with external researchers and contractors; providing research support to investigation and enforcement efforts; overseeing data management and analysis; and preparing and disseminating papers, reports and major studies. Specifically, the Director will:
1. Design and develop OFE research initiatives including: research questions, methodology and analytic methods to collect and analyze data for practical application into OFE’s work;
2. Design and oversee all OFE evaluations including: defining appropriate metrics for OFE initiatives, designing tools for data collection and tracking metrics, analyzing outcomes, and reporting on program progress on a regular basis;
3. Provide leadership for OFE in data collection, management, analysis, database system maintenance, training, and other activities related to the database used for OFE’s signature Financial Empowerment Center program;
4. Disseminate key findings for both OFE strategic level decisions and for external audiences;
5. Author and disseminate studies, reports, concept papers, PowerPoint and other research documents;
6. Develop and maintain relationships with researchers and experts in relevant fields to inform research design, advise OFE evaluations and/or analyze program data externally, and develop referrals of qualified graduate students for internships and other short-term opportunities;
7. Use in-house program data and external studies to conduct analyses of OFE programs;
8. Work with city agencies and other partner organizations to identify opportunities for collaborating on research and evaluation initiatives and design, implement, and manage those initiatives;
9. Supervise a research team of 3 and communicate regularly with the Associate Commissioner. Provide clear, consistent communication to staff on project context and specific expectations.
Minimum Qual Requirements
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
• Masters Degree in economics, finance, statistics, business or public administration, sociology, human services, urban studies or a closely related field;
• Demonstrated experience with both quantitative and qualitative applied research and evaluation design and implementation;
• Excellent quantitative and analytical skills;
• Excellent verbal and written communication skills;
• Experience and comfort level in implementing diverse methodological approaches;
• Supervisory experience in effectively managing a dynamic and diverse team;
• Excellent organizational skills with strong follow-through and attention to detail;
• Ability to represent OFE well in multiple settings and contexts;
• Responsive to the protocols, challenges, and political sensitivities of operating within a high-profile city program;
• Strong interpersonal skills and a passion for supporting people with low incomes to build greater self-sufficiency.
Current New York City Government Employees: Apply via Employee Self Service (ESS)
External Candidates: Apply via nyc.gov/careers/search
A RESUME AND COVER LETTER ARE REQUIRED.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
35 hours (minimum)
42 Broadway, New York, NY
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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