Director of Operations
Holiday Inn & Suites North Beach - Virginia Beach, VA

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The Holiday Inn and Suites North Beach, managed by Crestline Hotels and Resorts is a full service resort hotel delivering a true Vacation to our guests. With 4 pools, 3 restaurants, 2 turtles, and 1full screen theater we are far from your average hotel! A hotel of this quality looks for only the most hospitable team to care for its guests!

The Director of Operations is responsible for assisting the hotel General Manager with the successful operation and administration of all hotel departments to include: front office, housekeeping, engineering and food and beverage. The Director of Operations is also responsible for the Human Resources and Accounting functions at the hotel. The Director of Operations must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Director of Operations is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The Director of Operations will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff. The Director of Operations will effectively lead, train, coach, motivate, engage and provide feedback to hotel staff, supervisors and managers on a daily basis. In the absence of the General Manager, the Director of Operations will assume this role.

Job Requirements


Education & Experience: Bachelor’s degree in a related field from an accredited university/college plus at least three (4) years of related experience; or high school diploma or equivalent plus at least five (6) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities.

Computer Skills: Excellent computer skills needed including familiarity with Microsoft Office. Experience with hotel

restaurant systems such as MICROS is required.

Certificates & Licenses: Serve Safe, TIPS or Care Certified

Other Requirements: Previous experience in hotel restaurants required. Management experience required.

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