Director of Patient Services
WILLCARE - Cleveland, OH

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Director Of Patient Services Job Opening - Cleveland OH

Director Of Patient Services Job Opening - Cleveland

WILLCARE, a successful regional leader in the home health care industry, currently has a job opening for a Director of Patient Services in our Cleveland, OH Branch . In business for over 25 years, WILLCARE operates Certified/Medicare, Long Term Care, Licensed/Private Duty, as well as non-medical services and supplemental staffing agencies. We provide qualified skilled and non-skilled services focusing on preventative, rehabilitative and therapeutic care to our clients in all applicable settings. We have branch offices in Western NY, Hudson Valley NY, Connecticut, and Ohio.

Job Title: Director of Patient Services

Job Location: Cleveland, OH

Job Department: Branch Administration


The Director of Patient Services supervises the provision of skilled services provided by the Agency and contributes to the overall company success. The Director of Patient Services effectively manages the Agency’s clinical operations, services, personnel performance, and office management on an ongoing basis.


Supervise the day-to-day office and clinical operations (including ensuring daily and weekly tasks are completed even during staff absences.) Monitor office staff action screens daily.

Demonstrate competency with the State and Federal Survey process and ensure that the agency as a whole and all the agency staff are prepared for on-site surveys and other external audits

Supervision of overall operations including but not limited to: 1. Review of On-call Log 2. Review and follow-up on complaint forms and all QI reports

Facilitate general staff meetings and monthly Case Manager meetings.

Complete the weekly Key Performance Indicators (KPI) Report and email to the Branch Administrator, Director of CHHA, and Chief Operating Officer by 5 p.m. each Tuesday for the previous Sunday through Saturday. Complete chart audits, document completion and maintain in appropriate log.

Take administrative on-call as a support to the on-call nurse and to provide software management related to processing intakes, reviewing evaluation packets, and scheduling, moving, reassigning visits to ensure the smooth function of the Agency during off hours.

Ensure that end of episode billing is completed timely and outstanding claims are kept to a minimum.

Ensure deficiencies related to the Central Support Office audit findings are addressed and corrected per action plans. Maintain Clinical Audit scores at 85% or greater.

Ensure follow up on OASIS Assessments that could not be processed due to Licensed Professional documentation deficiencies

Ensure the review and approval of Non-Visit Activity daily by the Office Manager, to ensure timeliness of payroll processing and management of employee activity

In conjunction with the Branch Administrator, approve all non-admissions prior to the non-admit decision being made by the office or field staff. Review and process Non-Admits if a visit is made and the determination is made to pay the clinician.

Ensure productivity standards are met for full time and part time employees.

Review and approve bi-weekly payroll before transmittal to Central Support Office.

Review Infection Control reports for all clients. Provides all follow up related to Infection Control reports (both client and employee) and processes these reports in Homecare Homebase and ensures clinical managers and supervisors are reviewing for their teams.

Review Occurrence Reports. Provide all follow up related to Occurrence Reports and processes in Homecare Homebase and ensures clinical managers and supervisors are reviewing for their teams.

Conduct Clinical Quality Improvement (CQI) functions and report to Professional Advisory Committee (PAC).

Review statistics of the quarterly Clinical Chart Review. Develop corrective plans congruent with Policies and Procedures. Route the corrective plan to the Administrator and Director of CHHA. Review approval and implement corrective plan. Compile and present statistics to PAC.

ADR and Denial review, preparation and submission per established protocols

Review and approve accounts payable and ensure submission to the Central Support Office per protocol (as needed, or in place of Office Manager)

Participate in the Agency Disaster Plan including, but not limited to: 1. Committee to annually review the disaster preparedness plan 2. Test the call tree per policy, present/perform a disaster drill annually 3. Activate the emergency preparedness plan when a disaster is imminent in the absence of the Administrator 4. Activate the Emergency Preparedness and Response Plan for clients 5. Supervise and direct the emergency preparedness plan implementation 6. Act as the Agency Disaster Coordinator in the absence of the Branch Administrator.

Participate in community awareness and education programs.


Graduate of an accredited School of Nursing, College or University.

Currently licensed and registered to practice as an RN with the State Board of Nursing.

Must possess at least one of the below combinations of education & experience (see state specific requirements below if applicable): a. Baccalaureate Degree in Nursing (BSN) and two years of experience as a supervising community health nurse; OR b. Four years of experience as a home care nurse.

Minimum of 2 years previous supervisory/management experience.

Knowledge of State and Federal Home Care Regulations.

Must be capable of multitasking while maintaining a professional and friendly demeanor and be able to function well in an atmosphere of stress and interruption.

Demonstrates outstanding leadership skills and interpersonal skills.

Must be organized and able to effectively communicate both orally and in writing.

For additional details, see:
JOB DESCRIPTION (click to open PDF file)

About this company
46 reviews
WILLCARE is a family-owned, independent, proprietary, regional leader in the home health care field. And we've been doing a pretty good job...