Director of Professional Services
Merced Systems - Atlanta, GA

This job posting is no longer available on Merced Systems. Find similar jobs:Director Professional Service jobs - Merced Systems jobs

NICE Actimize is currently seeking a motivated, seasoned, hand-on senior Director, Professional Services with a successful track record of implementing analytical applications for Compliance, Fraud Detection or Money Laundering within the financial industry.

  • Leading multiple analytical applications implementation projects simultaneously
  • Building and maintaining solid client relationships with senior IT and business managers
  • Development and leadership of the US Professional Services team, including project managers, business consultants and business analysts
  • P&L for all project implementations
  • Continuous refinement of NICE Actimize’s delivery processes, addressing tactical customer needs while focusing on the long-term strategic role of delivery

  • Proven ability to lead and manage multiple complex projects
  • Excellent client relationship skills with a sales orientation
  • External consulting or professional services experience at an enterprise software vendor
  • Financial services experience – A MUST
  • P&L focused
  • Ability to thrive in a time-sensitive, high energy, demanding entrepreneurial environment, balancing internal and external demands
  • A problem-solver and decision maker with the flexibility to adapt project scope to changing markets and client demands
  • Experience in data-intensive system implementation
  • Ability to proactively identify and resolve technical and project delivery issues
  • Background as a developer – preferred (understanding SDLC)
  • Lead and mentor the Professional Services Team
  • Travel up to 25%
  • MBA or equivalent degree preferred

About this company
Merced Systems is a private, venture-backed company that is based in Redwood Shores, California. It was founded in 2001 by a team of...