Director of Quality Assurance

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The New York City Department of Probation (DOP) helps build stronger and safer communities by working with and supervising people on probation, fostering positive change in their decision-making and behavior, and expanding opportunities for them to move out of the criminal and juvenile justice systems through meaningful education, employment, health services, family engagement and civic participation. We are located in every borough across the City and provide three core services –pre-sentence investigations, intake and probation supervision. In summary, DOP ensures that people who enter our system are supervised according to their risk level and receive the support and services they need to abide by the law and be an asset to their communities.

Under general supervision, the incumbent will develop a new implement a new Quality Assurance Unit and oversee the day-to-operations and administrative, processes for the agency’s Quality Assurance operations including the on-going review of activities and programs to insure fidelity with applicable performance-based standards/established metrics and Evidence-Based Policies and Practices (EBPP.)

Responsibilities shall include, but not be limited to:
• Managing all aspects of Quality Assurance to help insure the delivery of appropriate, high-quality and efficient services to Probation clients and stakeholders with an emphasis on maintaining and enhancing program fidelity and integrity;
• Developing QA protocols that meet accepted standards for monitoring both internal and contractual performance
• Supervising Quality Assurance staff and monitoring their performance;
• Implementing consistent and effective methods for data collection, entry and control by agency staff/contracted programs and developing monitoring reports to measure and track quality, completion and outcomes;
• Monitoring and evaluating client services to insure adherence to appropriate protocols and work with Divisions to ensure that QA procedures are established and effective;
• Ensuring that agency staff adhere to relevant procedural policies and evidence-based principles and techniques, and in conjunction with DOP’s Division of Staff and Organization and Development, receive appropriate on-the-job supervision and coaching;
• Identifying opportunities to improve DOP processes;
• Recommending, drafting and amending policy/process manuals and documents to support evidence-based findings;
• Perform related work as necessary and other tasks as assigned.
• Developing compliance reports and recommendations that communicate findings to decision-makers in a clear and accessible way.
Minimum Qual Requirements
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
•A strong leader with excellent problem solving skills, relevant Quality Assurance experience and demonstrable supervisory skills;
•Comfort and appetite for developing a new initiative from the ground up
•Proven ability to develop, motivate and lead staff with goal-oriented and team-oriented approaches;
•Outstanding analytical thinking skills;
•Detail-oriented with the ability to handle multiple priorities, work under pressure and meet deadlines;
•Diplomatic with strong negotiation skills;
•Strong oral presentation skills;
•Working knowledge and hands-on experience in: ¿
Approaches, techniques, and criteria used in the measurement, assessment, and improvement criminal justice/social service programs ¿
Quality improvement, control standards and measurement tools ¿
Change theory as it relates to quality assurance ¿
Community resources and services
•Self starter who can work with minimal supervision.
To Apply
External Applicants:
Internal Applicants: Employee Self Service (ESS)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Until Filled

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